Sail Date: February 2019
A great itinerary in Southeast Asia. This was my fifth Regent cruise, and found the overall experience very good, but slipped from past Regent Cruises. Ship recently refurbished and very attractive. Would have rated it excellent, but ... Read More
A great itinerary in Southeast Asia. This was my fifth Regent cruise, and found the overall experience very good, but slipped from past Regent Cruises. Ship recently refurbished and very attractive. Would have rated it excellent, but for the dining experience, which I found to have slipped compared to previous Regent cruises. Menu in the Compass Rose was adaquate, not particularly creative. Service was inconsistent for both food and wine. I understand that a major staff change was made in port, an explanation, not an excuse. Dinner in Prime 7 a big failure. Ordered a filet, medium. Received a filet well done on outside, red raw on the inside. Not certain how they did that, other than cooking meat not completely thawed.Other dining options Dining in Chartreuse a beautiful experience. An imaginative menu, perfect excecusion. Have always enjoyed Regent, bot there were enough stumbles to suggest looking at other cruise lines Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise Because of the following factors 1.Itinerary 2.cruise line 3.offer of 3 day pre-cruise in Singapore This was our fourth cruise on Regent and our second on Mariner. Regent had raised their game since ... Read More
We chose this cruise Because of the following factors 1.Itinerary 2.cruise line 3.offer of 3 day pre-cruise in Singapore This was our fourth cruise on Regent and our second on Mariner. Regent had raised their game since our last cruise with them in December 2014. In the MDR the “always available” section read like that of a high class Steak and Seafood restaurant with lobster ,scallops ,Alaskan king crab,Dover sole and a myriad of steak choices The included wines were a little ordinary but the pay for list was interesting and reasonably priced eg Cloudy Bay usd 60 Ray the cruise director was very visible and never seemed to have time off. The officers were friendly and we had great service from the efficient and engaging crew. The included shore excursions gave a good choice for the able bodied but less choice for anyone with mobility problems. This was not helped by the poor infrastructure in some ports. We enjoyed the enrichment lectures and watched a few of the shows. Overall a great holiday. The recent refit had greatly improved Mariner . The Singapore pre-cruise was based at The Swissotel the Stamford a five star hotel and the program of tours was well organised and of a high standard Read Less
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Sail Date: January 2019
We selected this cruise initially because of the advertised stop at Papua New Guinea. Otherwise, we had previously visited almost all the other ports. The day before we boarded, we were advised by our travel agent that Regent had ... Read More
We selected this cruise initially because of the advertised stop at Papua New Guinea. Otherwise, we had previously visited almost all the other ports. The day before we boarded, we were advised by our travel agent that Regent had canceled the stop at Papua New Guinea. There were 3 or 4 different reasons going around among passengers as to why, although we never learned. The ship was very nice, the service generally excellent. The staterooms (they called them "suites") were a bit small when compared with other ships or cruise lines in this category. We were on for 36 days, and storage was a bit tight. There was no chair in the stateroom, but there was a somewhat uncomfortable two person couch, with a large high table in front. It just made things even tighter. The bed was moderately comfortable. We were offered a choice of either a firm mattress, which was like a board, or a too soft mattress with no edge support. If you sat at the edge of the bed while getting dressed or putting on shoes, you would slide right off. The cabin decor was pleasant, but neutral. The bathrooms were somewhat small, with a large walk-in shower with good water pressure, and a single sink, not a double as one might expect on a ship of this category. Re food, breakfast was most often on the Verandah deck with a large selection buffet and table service offering most anything you might want. The French restaurant had spotty food, excellent foie gras appetizer. Most of the dishes were French in name only. The service was excellent. Prime Seven was the steak restaurant, with lots of steak and non-steak choices. We thought it consistently had the best food on the ship. The main dining room, the Compass Rose had a relatively large rotating selection, changing every night, plus a large choice of "standards", always available. The service there was spotty, some waiters very attentive and quick, others not so. The food here was good to average. We felt the food of Oceania, owned by the same company, NCL, was quite a bit better. Overall, the food ranged from bland to the point of tasteless to very salty. I recall that the veal medallions were actually thick chunks of veal. The tours were average, no better than the standard tours offered by most other cruise lines. The few that were more interesting, were available at an extra charge. The entertainment was typical of mid-size ships. There was the standard group of shipboard singers and dancers, although there were more of them than on other ships. The "stars" which were brought on in various ports, performing twice in their visit, were not any better than other lesser-rated cruise lines. The cruise director was very good and an excellent entertainer in his own right. The enrichment lectures were topical and generally very good. One lecturer, who was only on the ship for the earlier segment, was the best I have ever heard, and could even make a laundry-list sound exciting. The ship's common areas where typical of ships in this category, with the usual number of cocktail lounges, a coffee-shop, and a nice theater was evening shows. Overall, it was nice, but not exceptional. Other than the few extra cost port excursions, and better grade wines, everything is included. It is very nice not to be nickel-dimed as on many other lines. Our big complaint was the price. It was considerably more than other cruises lines, but the product which was delivered was no better than many other less expensive lines, even if you include the cost of alcohol and tours. Read Less
Sail Date: December 2018
Had a wonderful time on the Mariner in Australia. The ship is just the right size and Regent treated us to a spectacular New Year’s Eve party in Bali. We also were treated to a magical evening at the Australian Open tennis tournament. ... Read More
Had a wonderful time on the Mariner in Australia. The ship is just the right size and Regent treated us to a spectacular New Year’s Eve party in Bali. We also were treated to a magical evening at the Australian Open tennis tournament. We had great seats in Rod Laver Stadium for two night matches. The crew and officers on Regent are friendly, efficient, and helpful. Since most Regent passengers are return guests, you usually meet up with people you have cruised with previously. After we returned home, we automatically scheduled ourselves to be available at 4:30 pm for Team Trivia. The competition and camaraderie was a “look forward to every day event”. The food could be upgraded a bit. The menu is great though with many offerings available every day. It is also good to be able to order from the dining room menu for room service. We will be staying with Regent. We already have a booking on the new ship, Splendor. Read Less
2 Helpful Votes
Sail Date: November 2018
Nov. 27, 2018 Mariner Papeete to Auckland The following experience optimizes what makes a Regent Cruise so wonderful. It's the exceptional, sincere, and kind individuals that work together to create for guests a once in a ... Read More
Nov. 27, 2018 Mariner Papeete to Auckland The following experience optimizes what makes a Regent Cruise so wonderful. It's the exceptional, sincere, and kind individuals that work together to create for guests a once in a lifetime celebration and memories. We chose this trip because we vowed to return after 20 years to the places where we honeymooned. I mentioned to Sunil, our butler how my husband John was my hero and superman for when he married me, a widow, he took on the responsibilites of two greiving  teenagers and ill and declining parents. I wanted to thank him with a surprise German themed evening of food and music. It brings back his happy memories of his parents of German descent. I thought we might have dinner in our suite and perhaps hear a couple German tunes where the musicians were playing that evening. Here's the amazing evening that Sunil flawlessly executed with the help of Marius, Chef Wesley, Kasha, Anyje, Boogie, Zach and their fellow performers. When we returned from our shore excursion, Gretchen and Deborah who kept our room always tidy, had beautifully decorated our suite. Towels were creatively transformed into swans forming a heart messaging I ♡ YOU on the confetti strewn bed. Red and white ballons with ribbon streamers were everywhere. We were then invited to the Mariner Lounge where Kasia and Antje greeted us in their German durndl dresses. They had planned a unique and upbeat show of beer toasting, music, song and dance. The girls wisked my joyful husband to the dance floor where he joined the dance and returned misty eyed. I am amazed how they came up with such a professional costumed show with such short notice. Brendon and Nathan said they had just finished learning their parts that afternoon. You would never suspect as it was executed with  perfection and all in attendance throughly enjoyed the upbeat energy of their performance. We then returned to our suite for dinner where Marius and Chef Wesley wished us a happy anniversary and presented all of John's favorite German dishes: his mother's Sauerbraten, schnitzel, spaetzley, pretzels and Asparagus soup served with a nice Reisling wine. I had mentioned to Sunil that John enjoyed a cigar and whiskey after dinner. He suggested that a taste of Louis XIII Cognac would make a nice gift from me. I agreed so we surprised John once again with a stroll to the cigar lounge were Sunil made a white gloved ceremonial presentation of this special indugence. We then caught John, the cruise director's excellent show. When we returned to our room there was yet one more surprise: a black forest cake topped with a fondant sculpture of Superman carrying me reminiscent of our original wedding cake. John's dad was a master baker and played trumpet in a German folk band and he would have been impressed. We were never charged for any of this. Regent doesn't nickle and dime you. They just treat you special all the time. We love that you never put your hand in your pocket once on board. You just sit back enjoy and let them pamper you So you see all of these wonderful individuals went over board to gift us an evening we will forever cherish. They make a Regent cruise special. Read Less
Sail Date: November 2018
My father and I had always wanted to go to Tahiti, he was turning 80 and I was wondering if we would ever get a chance to travel together since his health had suddenly deteriorated. Regent was the perfect cruise line. We were tired of ... Read More
My father and I had always wanted to go to Tahiti, he was turning 80 and I was wondering if we would ever get a chance to travel together since his health had suddenly deteriorated. Regent was the perfect cruise line. We were tired of the up charging for this and that. Wanted a cruise that we didn’t have to check our receipts for the day or worry about the extras. Everything was taken care of! This was a truly all inclusive trip. Of course there were crazy expensive drinks and cigars were extra ( which should be). Being people who enjoy finer scotches and Bourbons we were still satisfied with the selection on the ship. The staff went above and beyond to make our vacation unforgettable. The Crew even arranged to get us on a tour that had already left! It was the first time my mom was in the ocean with stingrays and sharks. Amazing! We got to know some wonderful passengers and staff which I know our paths will cross again. The entertainment was not like the mega ships, but we didn’t care. The craft sessions far surpassed anything on the mega ships! Unfortunately, I can’t remember names since I am writing so late. Broke my back riding horseback in Nuka Hiva. Do the Le Truck! Don’t go off and make your own plans there. My husband and I went diving and though the cruise line did not offer any assistance, some of the crew were very helpful in assisting us with getting some dives in and communicating with the dive shops for us, as well as making sure we got out on the first tender if needed. Definitely a trip of a lifetime! Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this 28 day back to back cruise as we had not been to Alaska in many years and all we had to do is fly one way as we live in Florida. We flew to Vancouver and since we had a penthouse we received a free night at the Four ... Read More
We chose this 28 day back to back cruise as we had not been to Alaska in many years and all we had to do is fly one way as we live in Florida. We flew to Vancouver and since we had a penthouse we received a free night at the Four Seasons Hotel. Embarkation was easy and after a small lunch in the Veranda our luggage had been delivered and our cabin was ready. Service and food on the ship were superb. We really enjoyed the Veranda for breakfast and lunch and had most of our dinners in Compass Rose. The menu selections were huge and it was always hard to decide on an entree so we usually shared between the two of us. Chartreuse was not our favorite but we enjoyed Prime Seven (especially the whole Maine lobster) several times. The excursions in Alaska were exceptional. We went whale watching (saw hundreds), and loved watching the dolphins play and the bald eagles who were spotted in the trees by our guide. We had a dungeness crab feast in Ketchican (all you can eat)! Two ports were cancelled (Nicaragua because of unrest and Grand Cayman because of Hurricane Michael). Would not want to go back to Acapulco or Guatemala. Mostly life on the ship was great. There was good weather and we enjoyed just sitting by the pool reading or going to lectures and playing duplicate bridge (there was an excellent bridge director (Joyce from Saskatchuan) . Looking forward to our next Regent cruise (Tahiti to Singapore 2020) Read Less
3 Helpful Votes
Sail Date: October 2018
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and ... Read More
Last time we cruised on Regent was four years ago and it was on the Mariner. This, over three week, voyage gave us about three months total on that ship. Soon after we boarded we checked out the Main Dining Room, The Compass Rose, and wondered if we were on the right ship. We weren't aware that the Mariner went through an extensive refurbishment last March. Quite a change in the MDR, not just in the general decor but with wait staff and cuisine. Special shout out for the wine pairing sommeliers. Now, don't get me wrong, the Mariner was always great, but it was now super. For years now we have listed Regent as our favorite line and the Voyager as our favorite ship. Sure wish we could scratch up the simoleons to book them more often and for longer durations. Cruise lines love to give romantic titles to their cruises, this one was "Havana Dreams, Panama Scenes". I suggest that it should have been the "Hurricane Dodger", LOL. When we left Anchorage, AK we were keeping an eye on a dying hurricane out in the Pacific off the Baja Peninsula in Mexico which had doubled back toward the mainland. Then we heard about Hurricane Michael moving into the Gulf of Mexico, which was likely to prevent us from visiting Cuba. Survived those okay and had an enjoyable visit in Cuba and the countryside there, a great transit of the canal on a beautiful day all the way but then, five days after the canal, we returned to the ship after touring Acapulco, Mexico and found a letter from the captain on our bed explaining that a big, already Cat 5, hurricane was dead ahead of us, Hurricane Willa, and another smaller one coming up from the south toward our present position at the time. In order to put some distance between us and Willa we turned southwest for a day or so then northwest. Eight days sailing non-stop between North America and Maui, 3800 miles, instead of the scheduled six days to cross from San Diego. Our captain had chosen the most prudent course of action which was to bypass the planned ports of Cabo San Lucas, Mexico on Tuesday and San Diego on Thursday and instead spend those days at sea navigating our course far away from the storm systems, with a new arrival into Kahului, Maui one day early for an overnight stay. On the way across the Pacific we learned of Typhoon Yutu, which was the largest yet in 2018, it had just hit Saipan and Tinian on the other side of the Pacific from our location. At that time the Accumulated Cyclone Energy, or "ACE," was by far the highest ever recorded, or using that criterion, it was the worst hurricane season on record since records began early in the 19th century. Our extra sea days were due to weather situations, the longest number of those we have experienced was nine and that was also due to an accident, a lady compound fractured her ankle so we had to turn back in order to get her off the ship for medical attention. All total we canceled two port visits due Willa, Cabo San Lucas, Mexico and San Diego, Ca, plus one port canceled at the last minute due to political unrest, Nicaragua. Out of that we gained two more "At Sea Days" and another day and a night in Kahului, Maui. Hey, I saw more flying fish that voyage than I've seen in years. But it was all good for us since we love sea days and life on board was exquisite due to Regent's fine service, cuisine quality and on board activities such as that involved with one of my favorite aspects of cruising, the enrichment lectures, particularly those addressing the theme of the voyage or aspects of the area of the world the cruise is taking place in like history, naturalism and geography. On this voyage we had two lecturers, Michael Scott, a botanist and historian and Lt. Colonel Bill Rothschild a NASA Rocket Scientist and engineer. Scott's presentations fit perfectly into the area of the world we voyaged but Rothschild's were very interesting as well. I think they spoke a dozen times each and I attended every single lecture, perfect attendance. Not to mention my sometimes twice daily hot tubs and the wonderful service from the ships pool bar. In a way this was a strange voyage, smooth seas and nice warm days all the way, yet we have were surrounded by hurricanes most of the distance. But all voyages can't be absolutely perfect. We did experience a few glitches, minor as they were. We planned on three formal nights which somehow got changed to two. But the last one they scheduled on the last night of the voyage, which was a port day preceded by six sea days. Nobody plans like that. Neither did they, toward the end they rescheduled the formal night to the last sea day, hurray. We almost always purchase pre-cruise and post-cruise hotel and transfer packages and so we did this time as well. On the pre-cruise hotel, which was part of the cruise package, they changed the hotel on us a few months before sailing, no big deal. But then a few weeks before sailing, after we had received the nice final formal cruise packet in the US mail, they flip flopped again and changed the hotel back to the original. Somehow we missed the email notice of the second change. So ended up in the wrong hotel. By the time we figured out there was something wrong we had already booked into a very fine room in the wrong hotel. Regent determine it was all our fault, so gave us a choice, stay in the wrong hotel and pay for it yourself or move over to the other one which we are paying for. We moved. On the post cruise hotel, the Royal Hawaiian in Honolulu, Regent was right on top of this and changed hotels for us when they discovered Waikiki hotels were just hit with a massive labor strike and the Royal was included. They got us into a very nice waterfront hotel that was not on strike. Good on them. In summation, I realize Regent's prices are pretty steep and going up, so are the other line's prices that we frequent. But you have to say this about Frank Del Rio (FDR)'s lines. The other lines seem to not only be increasing prices but also engaging in a commensurate ratcheting down of overall cruise quality. While at the same time, Regent is enhancing over all cruise quality. Read Less
5 Helpful Votes
Sail Date: September 2018
I'm relatively new to cruise travel -- prior to this one, I'd completed two cruises, both on another cruise line. I booked this primarily due to the itinerary -- it included both Alaska and the Panama Canal -- and the cost. The ... Read More
I'm relatively new to cruise travel -- prior to this one, I'd completed two cruises, both on another cruise line. I booked this primarily due to the itinerary -- it included both Alaska and the Panama Canal -- and the cost. The cruise was actually two separate cruise: a 10-day Alaska trip from Vancouver to San Francisco; and an 18-day cruise from San Franciso to Miami via the Panama Canal. As such, it mixed cool and warm climates which made packing ... interesting. As a solo traveler, I always have to factor in the "single supplement" which for most cruise lines is 100%. Regent Seven Seas seems to be bucking that trend: so far, all the cruises I've booked have been less than half that (42-45%). This makes Regent Seven Seas much more competitive with more "mainstream" cruise lines for solo travelers. Add the fact that the fare is all-inclusive: drinks (including alcohol), excursions, gratuities, and specialty dining -- things that a lot of cruise lines charge extra for, and the comparison is even more favorable for Regent. The Mariner hosts 700 guests, so it classifies as a "smaller" ship. This makes the ship easier to get around for those of us with some physical challenges. In my case, I have advanced COPD which makes walking long distances particularly problematic. As long as I take my time and walk slowly, I'm OK. Since the ship is smaller, this means getting around the ship is much easier. My cabin was near the aft elevators; most of the ship's guest services, boutiques, etc. are nearer the bow, which meant walking almost the length of the ship at least once a day. I was able to do this with minimal discomfort which allowed me to enjoy more of the ship's features. SUITE: Every cabin on the Mariner is a suite with a veranda. I booked a Concierge suite -- one of the smaller suites on par with Holland America's "Vista" suite -- about 300 sq feet including the veranda. It was a great size for a single person: HUGE walk-in closet; decent bathroom size, comfortable furnishings, mini-fridge stocked and replenished as needed at no additional charge. “On-demand” movies in various genres (about 200 or so, total) available via the interactive television system, which also includes dining menus, daily activity video from the Cruise Director, and the usual set of “Enrichment” and “Destination” videos from onboard lectures. Super comfortable bed and pillows. FOOD: 5-star all the way! Far exceeded my expectations. The expansive "always available" in the Compass Rose (the main dining room) guaranteed a totally yummy dining experience every day without getting bored. In addition to the "always available" selections, there are daily specials which provide additional 3-4 choices in each course. The food is exquisitely presented and absolutely delicious. Portion sizes are reasonable. I visited La Veranda fairly regularly for breakfast and occasionally for lunch. The choices were amazing -- way more than I could possibly explore on a 28-day cruise. The omelets are especially yummy and made to order with whole eggs (unless you order an eggwhite omelet). Lunch selections vary every day although there are a number of things that are always available. Again, beautifully presented and super delicious. Chartreuse is RSSC's "French with a twist" with a set menu -- no daily variations. The food is superb, again beautifully presented and prepared. I ate here three times. Prime 7 is the upscale steakhouse -- I ate here twice and found it excellent, but honestly not much better than Compass Rose. Sette Mari is the Italian restaurant that features more sophisticated dishes. Again, excellent! ENTERTAINMENT: I'm not usually a "shows" person -- I tend to hit the sack kind of early most nights -- but I did attend several shows since it was so convenient (located not far from Compass Rose and Prime 7). The entertainment staff is superb -- 12 singers/dancers who are extraordinarily talented. Their ABBA tribute during the "variety" show was outstanding, and "Blazing Boots" was a country music hit (and I'm not even a country music fan, but it was so well done!). John Barron, the Cruise Director, did one-man shows twice, and his show is definitely worth seeing. And the Constellation Theater is beautiful -- comfortable seating, great sight lines, etc. EXCURSIONS: I don't pre-book excursions mostly because there just isn't enough information in the descriptions for me to make an informed decision about whether or not I can actually physically handle it. As mentioned before, I have to be careful with walking long distances. I don't want to put myself in a position where I might end up delaying other people due to my having to walk slowly. Add to that a very bad knee (waiting for a knee replacement), which makes things like staris and getting on/off tenders particularly tricky, and it just doesn't make sense for me to book an excursion only to have to skip it due to physical challenges. I can't know until I reach the port what those challenges might be. I'm OK with not being able to take many excursions as I find the onboard experience just as important. I'm perfectly content sitting on my veranda, sipping a glass of good red wine, and taking photos of everything I see that is interesting. SERVICE: Again, exceptional. My two room stewards were amazing, making sure I had everything I needed to stay comfortable and happy. The real test of customer service is how they respond when a problem arises. Four days into my cruise, I broke a tooth -- a lateral incisor, with a near-complete fracture. No warning -- it happened in the dining room after biting into one of their amazingly delicious crusty dinner rolls. Just one of those fluke things. I ended up visiting the medical office -- no dentist on staff, and we were just leaving Juneau on a Saturday night. The ship contacted the Sitka port rep (our next port stop), who was able to get me an appointment at e local dentist's office on Monday. Regent provided transportation to/from the dentist's office, and the only charges I incurred were the dentist's bill; RSSC did not charge me anything for their efforts on my behalf. Blew me away! This tells me that they really do put their customers first and will do whatever they can to ensure a comfortable and enjoyable experience. The bottom line: I enjoyed this so much and was so impressed by Regent's commitment to guest experience that by day 11, I was ready to book another Regent Seven Seas cruise: the 2020 "Navigate the World" -- the 131-day world cruise. It's on the Mariner and I was able to book the same cabin I occupied for this cruise. Given the service, the food, the entertainment, the itinerary, and the price, it's the best choice for me. Read Less
20 Helpful Votes
Sail Date: September 2018
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise ... Read More
This was our first Regent cruise but by no means our first cruise experience having previously completed sailings with Cunard, Holland America, Celebrity and Princess. Regent market themselves as a luxury 6 star, all inclusive cruise experience and you pay a premium for this. The problem with setting the bar so high is that unless you can actually deliver on ALL levels then you are only ever going to disappoint which was in part what we discovered. Embarkation following coach transfer from Anchorage to Seward was efficient. The ship itself was refurbished in March this year and common areas are beautifully appointed. The Mariner is a small ship which has both advantages and disadvantages. On our cruise it was only 2/3 full with approximately 480 passengers on board. Advantages were no queuing, better opportunities for dining in restaurants of choice and smaller tour groups. However, the reduced numbers of passengers resulted in sparsely populated bars and theatre, many empty tables in the main restaurant at any one time and a situation where early one evening we walked the length of the ship on an inside deck where there were bars and did not pass another person apart from the bar staff. It was for us a ship lacking in atmosphere. Sadly the improved ratio of staff to passengers was not obvious. Service was simply not 6 star. In the main Compass Rose restaurant it was rather hit and miss. A number of evenings we had good service but this was also matched by evenings where despite few customers, the service was slow and the staff rather dismissive. One evening my husband was half way through his dessert when a waiter appeared and literally plonked another component of it on the table explaining it had been missed off his plate. Another evening I did not like the white wine being offered with dinner and when I explained this the response was a curt “well what do you want?” rather than a suggestion of what else was available. In one of the Signature Restaurants Chartreuse we ordered green beans and asparagus as side dishes The asparagus was brought but not the beans. When my husband asked if they had forgotten them the waiter pointed to my husband's plate and said “there they are”. We had to point out that was in fact asparagus and not green beans! Also in Chartreuse my dessert was served 5 minutes before my husband who had ordered cheese. We also experienced poor service at the pool bar where despite there being a number of bar staff and ourselves being the only customers one afternoon, we were dismissively told our drinks couldn't be provided because a screen had broken and they couldn’t access a bottle of spirit they needed. No offer from any of the staff to attempt to obtain a bottle from a nearby bar, we were simply told these things happen and left. As we walked away we passed an area piled with dirty plates and remnants of food from earlier. There were occasions throughout the cruise when we placed drinks orders that were incorrectly delivered and occasions where having placed an order the waiter returned a short time later to ask again what we wanted as they had forgotten. On occasions Room Service food took in excess of half an hour to be delivered for the simplest of orders and despite after one meal asking a number of times for our used plates etc. to be cleared from our cabin no one came. We ended up loading up the tray and putting it outside our cabin door. We noticed other feedback has highlighted that the staff are possibly not so well trained/experienced and we would agree with this. In addition to the above, little things like used glasses not being cleared and replaced, nothing available to serve the ice in our cabin, our mini bar not being restocked and our coffee maker was sometimes not emptied. A bottle of Rose wine provided on request was left out on the side at room temperature rather than being placed in our mini bar fridge to chill. Basic mistakes that should not happen on a 6 star cruise! Food on board was a mixed experience. Our food in both of the Signature Restaurants, Prime 7 and Chartreuse was very good. In the main restaurant Compass Rose the food was sometimes good sometimes not so good but the biggest disappointment was the lunch time buffet in the pool bar area which was by far the poorest buffet experience for both choice and presentation we have encountered on any cruise. We overheard a number of passengers comment on how bad it was. Entertainment was poor. You do not expect the big productions you see on larger cruise ships but with a premium price and 6 star billing should come premium entertainment. With the exception of one music show performed personally by the ship’s Cruise Director (nothing like saving money by using your Cruise Director to also entertain!) and one of the 4 shows performed by the Mariner singers & dancers entitled Blazing Boots which were good, the remaining Mariner productions were at best average and at worst amateur. It comes to something when the ship’s Crew Show outshines the professional entertainment! A magician brought on board for 2 shows was good but doing close up magic, was better suited to a smaller bar/ lounge area than the main theatre. Tours were varied and we personally had no issues obtaining the tours we wanted. (Most were included in the price but there was also an opportunity to choose some more specialised tours for a surcharge). As far as quality, again some were good some not so good. This was no different to our experience of other cruise lines. The only advantage was that with a smaller ship, the tours had smaller groups which was nice. Disembarkation in Vancouver and transfer to our hotel was efficient and uneventful. So could we recommend Regent to our friends? In all honesty probably not. This is not because we did not have an enjoyable time, Alaska was beautiful, but simply because the marketing of Regent as a cut above, luxury cruise line does not match the reality. They fell short and we felt we had paid a premium for a less than premium experience. Would we sail with Regent again? There was nothing so awful to make us say definitely no and now at least we are aware of the reality and not just the hype. However, because of our experience it would only be in a circumstance where we could look to obtain a last minute/discounted price deal where we were not paying a premium. Failing that we would choose another cruise line. Cunard are also a more expensive option but we felt offered a much more luxury, premium experience. Holland America, Princess and Celebrity are comparatively less expensive but the quality of our experience on-board was in some cases better than our experience of Regent. Read Less

Top Seven Seas Mariner Itineraries

Seven Seas Mariner Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.5 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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