1 Helpful Vote
Sail Date: February 2019
We chose this cruise because of the itinerary. What we didn’t know was the cruise was not only an EXC voyage but an In Depth sailing as well ( Holland America needs to do a better job marketing this product). Every sea day was packed ... Read More
We chose this cruise because of the itinerary. What we didn’t know was the cruise was not only an EXC voyage but an In Depth sailing as well ( Holland America needs to do a better job marketing this product). Every sea day was packed with guest speakers and specialists in history, culture, science and nature, art, photography, food and vine for the regions and countries we would be visiting. Plus the EXC ship staff prepared us for each port visit with practical information to get out on your own or to take an organized ship tour. The staff on the Maasdam were outstanding. We found everyone to be warm, friendly, professional, and service oriented. To mention several exceptional staff, Florin, the Hotel Director, John and Frances from Guest Services, Best, Evi, Christopher, Sara Jane, Nutdawana and Robert provided an excellent experience in the Lido as well. Because of our wonderful experience, we are now Holland America loyalists!! Read Less
Sail Date: February 2019
WE took this cruise because we were interested in the ports of call. If we had known in advance that HAL was only interested in the passengers going of EXC tours we wouldn't have taken this cruise. Most of the stops we out of the way ... Read More
WE took this cruise because we were interested in the ports of call. If we had known in advance that HAL was only interested in the passengers going of EXC tours we wouldn't have taken this cruise. Most of the stops we out of the way at some large container port. The cruise director failed to inform us in advance about possible shuttles our of the port. At some of the ports they offered no free shuttle and you could only get out by expensive taxi. As 5 star mariners we have known better cruises with HAL. When in Hongkong they forgot to inform their staff that ONLY the people who went to Macau were not allowed to get off the ship after returning from Macau. We still had half a day left to explore. After a big row with the staff the cruise direction eventually gave out a message that we could leave the ship again. Bad work!!! The entertainment was not exsistent or poor except for the Chinese lady playing the accordeon.On seadays there was NO entertainment except talks for the EXC people. There was no music band on the deck and elevator music played the same music every day. Our cabin was good and spacious as it was a suite and the staff their usual friendly self. Everything was clean. As there were many people with bad cold including me we expected staff to make sure people didn't touch the food or fill their water bottles at the macine themselves.This did not happen. What happened to the coctail party for the past mariners? We didn't get one invitation although we are 5 star.All in all I would say this was not the best cuise we have been on. We will think twice about booking HAL again. Read Less
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1 Helpful Vote
Sail Date: January 2019
We chose this cruise because of the itinerary, particularly Sri Lanka. We had a wonderful time. The Maasdam is a beautiful, elegant ship. My husband and I like the size, even though the ship doesn't offer all of the variety of a ... Read More
We chose this cruise because of the itinerary, particularly Sri Lanka. We had a wonderful time. The Maasdam is a beautiful, elegant ship. My husband and I like the size, even though the ship doesn't offer all of the variety of a larger one. We stayed in a Neptune suite, which was very nice with exceptional cabin stewards. We did develop a periodic leak close to the door. The staff was very concerned, but never could seem to solve the problem. Eunice in the Neptune Lounge was excellent. As always, the food on the cruise was very good; my husband and I could always fine a delicious choice. We chose the later fixed seating as always, in part because we enjoy going to a bar before dinner to listen to music but also because we enjoy getting to know the dining room and wine stewards. Speaking of music, we mainly went to the Ocean Bar where the ship had an excellent band from South America that performed a wide range of music. Otherwise for entertainment, we didn't mind the shift from entertainers to informative lectures. We did attend a few of the 10 o'clock performances in the showroom, but mainly we caught many of the historical/scientific/cultural presentations as part of the EXC program. They were very interesting and helped us better appreciate the cultures and environment of the stops along the cruise. The gym had a great variety (and good numbers) of equipment and programs, and the spa is always wonderful! We only went on three shore excursion from the ship, but they were great. We typically find our own local guides, but since several of the sites we wanted to see were some distance from the ship, I elected to stick to the safe side and go with the ship. The excursion to see elephants in the national park was exceptional. We saw scores of elephants, water buffalo, crocodiles, birds in the wild. The lunch spots were excellent too. On two of the excursions we stopped at gorgeous resorts with 5 star buffets for lunch. I do think that the information about the ports that is posted on the website could be improved. In many of the ports, there was nothing to see or do immediately off the ship; it would be disappointing if you planned to get off the ship and just walk around. There were stops at industrial ports, where it was a bit of a trick to even find the street with all of the taxis. These were minor problems for experienced travelers, but it would be nice to be forewarned. Overall the service, the food, the ship, and the activities were terrific. We are already looking at our next cruise on HAL. Read Less
Sail Date: January 2019
We chose this cruise because we loved the itinerary. I always wanted to see the Maldives and we hadn't ever dreamed of seeing many of the ports. The Maasdam is a partially refurbished old lady but the crew are always great and we ... Read More
We chose this cruise because we loved the itinerary. I always wanted to see the Maldives and we hadn't ever dreamed of seeing many of the ports. The Maasdam is a partially refurbished old lady but the crew are always great and we prefer the smaller ships. We don'r like arriving in ports and waiting in huge line ups. The cabin was a pretty basic twin porthole outside cabin on deck at the front. Unfortunately it was right above the thrusters so it got noisy when the ship was docking. A small enough problem when taken in context with a 40 night voyage. The other issue is the ancient TV set in the room. I know the whole point of travel is to get out and do things but some days you want to watch TV. We thought the food was great overall. We had any time dining but ate three quarters of our meals in the Lido where the selection was great and the staff friendly. A big shout out for the delicious burgers and fries at the Dive In Bar. The best on the ship. The speakers they had on this cruise were some of the best we have seen on a cruise ship. Terry Greenberg was thought provoking and entertaining and that goes for a few others as well. He gave talks on Asian history and culture in various countries and helped us to see the world through a different perspective. The evening entertainment was hit or miss. The band on the ship is consistently great and we enjoyed the BBC Earth series. We did not suffer from a lack of entertainment though a couple of the entertainers were definitely a miss. I found the service top notch. The crew on this ship seem genuinely happy to see you. From the room stewards to the dining room staff to the Lido deck staff they were all friendly and helpful. The only misstep they made was putting a strange menu on for the Mariner's Loyalty luncheon. I can't understand why they thought providing a two entree menu of stew or pollock would be considered a special lunch by loyal Mariners. We actually walked out on the lunch and went to the Lido for better food. We did not participate in the shore excursions so are not able to judge that but a couple of ports could have been better arranged. Two ports in Sri Lanka had a shuttle to the gate and then nothing but overpriced Tuk Tuks and taxis at the gate. Another port in Malaysia had a shuttle to the gate and then there were no taxis or anything else. The police at the port gate started phoning private cars for passengers but a lot of cruisers just got back on the shuttle and went back to the ship. They got a lot of complaints and by the time we got off the ship they had made better arrangements at the industrial ports. We embarked and disembarked in Singapore. What a great place. Other than their need for additional landing cards the port itself is attached to a mall and we even took the MRT from the airport. It was a breeze. We didn't stay there because the first night the ship stayed in port. If we go back there we would definitely spend a few days. It is a spectacular place. We would go and do another one on this ship any time. Read Less
Sail Date: January 2019
Chose this cruise for the time of year and itinerary. Malaysia, Maldives, Sri Lanka and more and combined 2 back to backs for a total of 40 days. Love the ship, hated lack of good entertainment and better ship activities other then ... Read More
Chose this cruise for the time of year and itinerary. Malaysia, Maldives, Sri Lanka and more and combined 2 back to backs for a total of 40 days. Love the ship, hated lack of good entertainment and better ship activities other then lectures 3 and 4 times a day. Zodiac expensive tours part of this new program. Would not do another. Ship is our favorite, were on it last year. Stewards and waitstaff best ever. Hope this program doesn't make it and we go back to normal with dancers and singers and craft classes, pool acitvities. Change is not always good. We are 4 star and hope this does not happen to all Hollands ships, as we only cruise on the small 1800 and below. Not a fan of floating Malls. Food has gotten better at least more vegetables at dinner. Always ate in dining room and very happy with meals and services, ever wine steward was great. Pinnacle grill was very good, we ate there twice. Tendering sometimes too long having waited for 1 hour and 20 minutes at one stop. Made tendering a lot quicker and more efficient when they hired local boats to help out. Read Less
3 Helpful Votes
Sail Date: January 2019
Cabin BA201- Can’t get the cabin temp below 72F. Have asked four times with no luck. Never accomplished. Cabin temp in direct line of AC flow did get to 70 at times if kept the balcony store closed and curtains pulled ... Read More
Cabin BA201- Can’t get the cabin temp below 72F. Have asked four times with no luck. Never accomplished. Cabin temp in direct line of AC flow did get to 70 at times if kept the balcony store closed and curtains pulled - Aussie sized (half size) whirl pool bathtub with high sides. Tub has rusted water drain, marked, and needs to be replaced. If you are 6 ft 2 in height and want to lie in the bathtub your feet will be on the wall. - Good shower - Marked toilet seat and needs to be replaced - Felt engine vibration, but not a problem for sleeping except when docking. Will wake you up if light sleeper - Counter space tight in bathroom but workable - No hot water during the night after 11:00 or 12:00 (last few days of cruise this problem was corrected) - Clothes Closet with safe tight but got everything in. Suitcases store under the bed - very nice decor - Otherwise good cabin which we enjoyed and would use again if they solve the AC problem and make required replacements Food- Reservation mistake. Ended up early fixed but was easy to change to open, deck 7. Staff very accommodating i.e. Hery main dining room, open sitting excellent, allowing us to change each night seating 2, 4, & 6 seat table. Met many interesting enjoyable passengers - Room service is excellent but coffee table for eating is tight - Mainly using dining room for dinner and lunch. Lido for breakfast and each time go on tour have breakfast in cabin. Food very good - Main dining room choice in menu is limited, often going off menu to french onion soup and salmon, both of which very good. - Had two dinners and one lunch in the Pinnacle Grill. Excellent food and service - Had one dinner in the Italian restaurant. Good service but not my preference in food. Cancelled our second reservation - Service in dining room ranged from very good to excellent Wine- I could not believe it. Limited Aussie wines and continually running out of wines. We are lucky and enjoy the New Zealand Kim Crawford, our favorite at home. Some of wine stewards attentive/ excellent. One or two were not and needed prodding $$$ - Ship nickels and dimes you i.e. purchase bottle water, purchase coffee lattes, extra charge for lobster even in Pinnacle Grill, expensive internet but is unlimited usage= did not have to worry about time spent, a huge feature for me since I needed to keep in touch with family company Reception staff- needs better training. Are pleasant but often without answers. Exception is Vanessa Digital Workshop- Unable to connect my laptop to the web. Written instructions provided by ship do not work for my Dell. Had to use Vanessa to set up computer. Good instructor on first leg but did not have the desired depth of knowledge i.e. could not set up my laptop for internet. Second leg instructor more knowledgeable and was great Entertainment- Ship has moved emphasis from shows to lectures, many of which were good to excellent - Piano man in piano bar was very good. Had several enjoyable evenings - Entertainment in Crows Nest Good - Good shows- i) Chinese lady playing special accordion was excellent. ii) Jersey Boys had good voices but needed a program manager. iii) Comedian good iv) musician playing several instruments was very good v) Magicians not to our liking Wake up call- always have a backup. One time did not work. One day unable to make wake up call. Line just ring busy. Staff who made a difference • Vanessa Christopher- Supervisor front desk • Rinato- Person in charge of room service • Adhy & Sigit- Persons who looked after cabin - Gym- fully equipped. Excellent. Had an air conditioning problem and had to use an industrial fan to attempt to lower temperature. 360 degree promenade for fast walking exercise or just casual walking at sea. 4 times around is a mile Rain water penetration- encountered a couple evenings of heavy rain, resulting in water getting into several cabins (rumored 35?) Sanitation- for both legs of the trip many passengers including myself came down with a heavy cold. I had to go to ship doctor for medication but still took 1.5 weeks to fully recover. When a ship has such an attack, normal experience is that procedure in buffet restaurant is changed from self serve to staff behind the counter serving you while you are in line for food. Not the case on the Maasdam. Only concern. Ship, which is old, was clean at all times Ship air conditioning- needs to be upgraded if they plan to use this ship in hot climates Ship decor- well done Ship layout- no problems except when coming out from deck 7 main dining room you have to either go down one deck or up one deck to walk to theater at front of ship Embarkation & Disembarkation- good Ports- we are on board because of the itinerary and tied in with our two months in Perth escaping Toronto winter - getting off the ship when ship tendered was backed up; but not a problem. We never missed our many private tours - many times docked at an industrial port and only a few times were there a ship shuttle into city/ town. Was never a problem since we were always on private tours Cruise Critic- there was approx 100 of us on the first leg. HAL missed an excellent opportunity to have officers attend the Meet & Greet, which was often our experience on other ships. Ruth did an excellent job in running the Meet and Greet, and web site on Cruise Critic allowing us to arrange private tours in almost all of the ports, with more tailored itinerary than Hal excursions and saved money. Great memories and wonderful passengers met Conclusion- good very interesting cruise notwithstanding the high temperatures. If you can take high temperatures would recommend, assuming ship solves the noted problems. Many sea days in itinerary were great for sleeping in and relaxing. Still looking for a holiday cruise where ship arrival is 9- 10 AM and departure early evening allowing me to be on holidays, not having to get up early for excursions Further info- drop me a note at deangayle@rogers.com and will try to provide i.e. private tours Read Less
1 Helpful Vote
Sail Date: January 2019
I have sailed on Maasdam 4 times over the years, the last time just before she was refurbished in 2016 on a Caribbean cruise. Selected this cruise for its ports along the Western Australian coast and Indonesia and initially good value, ... Read More
I have sailed on Maasdam 4 times over the years, the last time just before she was refurbished in 2016 on a Caribbean cruise. Selected this cruise for its ports along the Western Australian coast and Indonesia and initially good value, bought this cruise at last minute. Writing from the value for an Australian (myself) and Canadian (wife) passenger costing point of view passengers. As a last minute booking we only had the choice of an inside cabin “guarantee” this was not a problem as usually that is what is usually offered and although we prefer a balcony or non obstructed outside cabin which are rarely available last minute. Always looking for different Voyages. Over last couple of years on last minute on MSC Divina as her ports of call of overnight in New York City, overnight in Bermuda (due to bad weather was missed and replaced with Madeira) overnight Ponta Delgada and overnight in Lisbon plus day stops in 4 Mediterranean ports to Genoa and TUI/Marella from Tilbury via Brugge,Amsterdam, Cherbourg, Lisbon and Corona Portugal, Gibraltar to Malaga. The ship is secondary to us. The ship was sparkling clean, cabin and servicing staff of Indonesian and Filipino were faultless, always greating you while passing you in hallways, always a smile on their face, especially if you developed connectionl with them, asking where they are from and thanking them for their service. Food overall very good, could not fault it for the choices selection. Ships deck staff and officers also greeting you, Captain very personable, as commented in other posts surprised that the shipping line now degrading his position by advising linking him to onboard sales. Come to the shops and meet the Captain on a jewellery sale. Entertainment was different from my last cruises, no cabaret dancing girls and boys, what a blessing. Overall it was very good. The Cruise Director on this cruise (believe she was the assistant who was filling in at that time for the actual cruise director), she didn’t have the finesse of cruise directors compared on past cruise such as introducing acts, her accent was hard to understand over the public address, and her comments over the public address and in person were sometimes cut and dry. Example at Komodo Island some persons were throwing objects into the water for the children in boats, her comment was “It was not allowed (or forbidden)to throw things in the water”, no mention of why ie we were in a national park, did not wish to encourage children begging, wanted to keep the oceans clean etc. Another occasion my wife asked a question regarding a matter not connected to the entertainment onboard, her answer was that was not her department, gave no other advise such as go to the front office, just not my department. Also her uniform was always a monotone colour, the same for every occasion and did not reflect her important position overall satisfaction with passengers on the cruise. Port visits wer a highlight of this cruise. Shore excursion were overall very expensive on this cruise not only for Australian, Canadian’s US and other nationalities. Example of a couple which for the Australian and Canadian are very expensive in equivalent AU$ and C$. Geraldton the lowest price excursion was “City Highlights and Maritime Museum” at US$79.95 or approximately AU$112.00/CA$105.45 while a city hop-on-hop off bus operated by city from the terminal was offered at AU$10.00 plus entry into the Marine Mureum AU$ 20.00 = AU30.00 would be appropriate US$21.45/Ca$28.25. Komodo Island Lowest shore excursion was US$104.95 onboard equivalent to AU$146.90/CA$ 138.44 on an upcoming cruise with P&O Australia on a exactly same excursion onboard was AU$104.00 or US$65.45/CA$97.70. This was the same pattern forall the shore excursion, some like Kuri Bay where one could only take a shore excursion or stay onboard. Celukan Bawang Bali where the port was on the north end of the island where their was no town highlights the e lowest price shore excursion Was called Munduk Highlights was a whopping US$229.95 equivalent to AU$321.50/CA$303.05. The only other option is doing things on ones own. Such as in this port a close by beach resort some 2-3 hours away. The next cruise by the ship to Sri Lanka and the Maldives the shore excursions offered by the ship were also excessively prices. My point is if you are an non US or EU passenger such as Australian and Canadians be careful selecting a cruise such as this one make sure that the cost of excursions are taken into account of the overall cost of the cruise or that you can do your own thing in port with the allotted time. Unlike Europe, Mediterranean and Caribbean where it is easy to hour on ones own. Read Less
7 Helpful Votes
Sail Date: January 2019
This will be my first review on Cruise Critic, but after meeting some CC people aboard MS Maasdam (Jan 6 2019 Freemantle-Singapore), I thought I’d contribute. This was a birthday/Winter getaway with apparently interesting stops, our 20th ... Read More
This will be my first review on Cruise Critic, but after meeting some CC people aboard MS Maasdam (Jan 6 2019 Freemantle-Singapore), I thought I’d contribute. This was a birthday/Winter getaway with apparently interesting stops, our 20th cruise and 4th on Holland America. We loved our previous HAL cruises (Zuiderdam and Prinsendam X 2). Sadly, this trip did not meet our expectations from HAL. The question is whether it is this particular ship or a new marketing model. Overall, the first impression is nickel-dime’ing. Quarters to use the laundry washers and dryers? Second impression, max effort to ‘sell’ something/profit incentive (I’ve never seen a captain appear and host a jewelry store sale event, speaking to shoppers - more so than at various Mariner events and meet-the-captain galas). This begins with surprisingly high excursion fees, often over double the cost for the same excursion online. Particularly galling is contracting with a local operator to sell ONLY through HAL excursions, i.e. blocking independent online or walk-up bookings; example - Dili East Timor: Hop On Hop Off is advertised at $45, with a stop at the cruise port. HAL contracted to do the booking for $79.95. They were not allowed to sell tickets to anyone not on a HAL excursion. Entertainment: cruise director was brand new (reportedly third in recent months). There were no “shows/productions”. There were individual entertainers, some quite decent, but not every night. Some ‘science/wildlife’ lectures were informative for those interested. Event scheduling seemed haphazard, e.g. captain’s reception and festivity at 7:55 PM, show start at 8:00 is only one example. There were many. Seems they are trying to appeal to a ‘younger’ clientele (average age still appears to be 70, with lots of older folks with walkers/canes/wheelchairs). The introduction of Zodiac inflatable excursions is new, and from reports (can not verify), some were disasters, acknowledged by the zodiac drivers that a monetary adjustment should be expected. Selections of cruise stops - sounded off the beaten track, and they were, not necessarily all bad but certainly raise some questions. Geraldton, Exmouth, Broome? Interesting introduction to relatively barren Western Australia (Exmouth often the hottest spot in the world - we saw 113* F). Komodo Island was a highlight and a big factor in selecting this cruise. It was worth the effort. Assumed (wrongly) that th Bali stop was the ‘known tourist destination. Actual stop was at a North Coast port, out of reach of any better known or advertised sites (e.g. Ubud). Probolinggo? Surabaya? O.K. Expensive, long excursions to Mt. Bromo were highlights available, but not sure how many took advantage. We did not, arranging our own private tours. An advertised 10 hour excursion from Semarang to the ancient temple of Borobudur was offered, and many booked it. They arrived back at the ship almost an hour late. Mixed reports,some loved the visit, but all mentioned huge crowds and difficulty getting pictures (including a professional photographer). The ship: getting OLD. Our vista suite had numerous wooden shims in the sliding glass door, presumably to stop it from creaking/rattling. They did work, if looking a little flakey. No complaints about our cabin/Port side. starboard side Vista suites had water (strong rains puddled on verandas) seep under sliding doors, wetting carpeting and personal items/luggage on the cabin floor. Food: no issues, and generally decent. Some local/Indonesian offerings were excellent. Very little local fruit offered - small plates purportedly put out at 11:30 were gone by 11:45, too bad if you weren’t there. Almost none in the evenings. We are not picky or demanding foodies, and more often than not eat at the Lido/buffet. Surf and turf (one night) in the dining room was very good. Overall, mixed emotions. May or may not give HAL another try (not on Maasdam). A little disappointed with this cruise, being a HAL fan. Read Less
2 Helpful Votes
Sail Date: December 2018
For fellow Aussies If you get in this cruise ship: - make sure you got with you a travel adaptor for Australian and New Zealand appliances for use in Europe. You are not going to find any of them on the ship and you will not be able ... Read More
For fellow Aussies If you get in this cruise ship: - make sure you got with you a travel adaptor for Australian and New Zealand appliances for use in Europe. You are not going to find any of them on the ship and you will not be able to use or charge any of your electrical or electronic devices. - bring a calculator with you mate. The dollars you pay and see on the receipts, everytime you fancy a drink or purchase an item, are american not australian. - in case you missed that, there is a "hotel service charge" $15 US for every day and every passenger. Are you still got the calculator with you mate? - dreaming about the buffet? Sorry mate, but there is not much difference between the ship buffet and your local takeway. At least the ship crew is serving your food in small portions so you will not get fat during the cruise. - at nights, there are a few singers and a music band who are going to entertain you, especially at the show room. What do you expect? Moulin Rouge? In your dreams mate. - the tv in our cabin was small. I had to stay close to watch a movie during some boring days and nights. - it was so exciting to get out of the ship in every port. - the shower shampoo in the cabin smell nice. - a few exciting nights playing with puzzles and readings books. - some magnificent sunsets. - sometimes I had a feeling that I was in a retirement village. That's all for the moment. Read Less
Sail Date: December 2018
We chose the cruise for a couple of reasons. Firstly it covered Christmas and New Year. secondly we live in Fremantle so only had to fly one way then cruise back to our home port. We enjoyed the ports although most of them we had ... Read More
We chose the cruise for a couple of reasons. Firstly it covered Christmas and New Year. secondly we live in Fremantle so only had to fly one way then cruise back to our home port. We enjoyed the ports although most of them we had visited previously. The one big disappointment on this cruise was the dire entertainment programme. There wasn’t a single production show. On 2 evenings a film was shown in the theatre. Most of the entertainers were not what I would call top class - second rate mainly. We were not the only people who were surprised at the standard of the shows. It would certainly put us off choosing Holland America again without doing some serious research into the on board schedule. Overall the food was good and varied. Wine prices, like most cruise ships, are too high. Drinks packages are not an option for us as we don’t drink enough to make it worth it financially. Read Less
Maasdam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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