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Sail Date: February 2019
We chose this cruise for the itinerary, especially for Cuba. We had 3 chances to go ashore at Havana and it exceeded our expectations. The cabin was nice with large window and our cabin steward was excellent at all times. We had ... Read More
We chose this cruise for the itinerary, especially for Cuba. We had 3 chances to go ashore at Havana and it exceeded our expectations. The cabin was nice with large window and our cabin steward was excellent at all times. We had breakfast and lunch in the self=service restaurant, no problem there, except it was always so crowded. Our evening meal was in the Caravella restaurant. Our waiter was excellent, but seemed to be rushed off his feet looking after several tables at once, hence there was often a big delay and long wait for the food to arrive. The starters and desserts were reasonable but the main courses were not very good. I had to look at the menu several times and just decided on a starter as the quality of the food was very poor. We ordered wine with the meal every night and duly signed the receipts. Fortunately, we kept the receipts, because on getting a print=out of the bill, three times we had been charged in excess of the wine we had ordered and signed for. Each time we had to go and queue at Reception for it to be resolved and always without an apology. I also had a tour added to my bill which I had not booked, this was duly removed. If I had left checking the bill to the last day, there would not have been enough time to rectify it, as there were queues of people waiting at reception. Also, the practise of reserving sun beds still carries on. it was very difficult to get a sunbed as so many were reserved with towels on them. The dress code was not adhered to. On the "Select" nights, most men still wore open neck shirts and I noticed two men wearing baseball caps back to front. Do people not like to dress for dinner anymore !! I have travelled with Cunard, P & O, Fred Olsen and Maritime Cruises in the past, all were excellent. We did enjoy the cruise generally, especially the entertainment. The Opera group were brilliant, both for the operatic shows and the "west end shows". All were brilliant vocalists and a pleasure to watch and listen to. Read Less
5 Helpful Votes
Sail Date: February 2019
Review - Cabin 9004, MS Opera I approached this cruise with some trepidation, I’d read dozens of negative - some scathing - reviews of the MS Opera here on Cruise Critic. I figured that there were more than fifty negative reviews ... Read More
Review - Cabin 9004, MS Opera I approached this cruise with some trepidation, I’d read dozens of negative - some scathing - reviews of the MS Opera here on Cruise Critic. I figured that there were more than fifty negative reviews for a ship that carries over two thousand passengers a week, I’d brazen it out. I was pleasantly surprised. My cabin steward was cheerful and friendly, despite working stupidly long hours. My cabin was always spotless, serviced morning and evening. I read complaints that the MS Opera was looking tired and poorly maintained; I saw no evidence of that. Instead I saw crew members tirelessly painting and polishing the ship. Similarly, I’ve read negative comments about the waiting and bar staff. I’ll deal with them separately if I may., Waiting staff in the main dining room and buffet - I could not fault the waiting staff in either. They were always attentive and eager to serve, with a smile, even the most challenging passengers I experienced. Bar staff - a slightly different matter, in the bars I visited - and I tried most - the staff did their best to service customers although, to be honest, a few more bar staff would have not gone amiss, particularly at the ‘Spinnaker’ bar on the pool deck on ‘sea days’ or sailaway parties. Service improved markedly when more senior staff appeared on deck. On occasion I sent cocktails back, as there was little evidence of the purported spirits I have also read criticisms of the food. I tried the buffet restaurant, the burger and pizza offerings, while I enjoyed dinner and breakfast most days in the ‘La Caravella’ restaurant, on a Deck 5 at the aft of the ship. Some have complained about cold food, I never experienced that, and while the portions weren’t huge, there was always the opportunity to ‘top up’ - the ‘Caribbean Selections’ offered would be three prawns/shrimp or scallops - tasty but not exactly filling. Towards the end of the cruise several diners on my table ordered multiple main courses. I can, however, recommend the ‘Eggs Benedict’ at breakfast time in ‘La Caravella’. Back to the burgers and pizza, no complaints there, several people I spent time praising both - while they sitting writing lists of complaints about other features of the cruise. Entertainment - the evening shows in the theatre range from cheesey (Dirty Dancing), worthy (Opera and violin recitals) through to exciting (flamenco) and bizarre (acrobats). Daily entertainment in the pool area near the ‘Spinnaker’ bar was ‘Hi Di Hi’ type games during the day, while in the evenings the ‘bands’ were overly loud, it was difficult to hold a conversation anywhere near. On board internet is expensive, but it worked most of the time, there were times of increased contention when response times became unacceptable. Reasonable, but could do better. Overall, while others sat comparing MSC unfavourably to Royal Caribbean or P&O, I quite enjoyed the ship. Yes there are areas that could be improved, but most travellers had a great time. Read Less
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3 Helpful Votes
Sail Date: February 2019
It started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to ... Read More
It started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to check people’s information and the line just continued to grow and spill out onto the street. Why only one person ??? Once we got through that road block we were directed to go through to the dock where 4 more people finished the check in process but then we still couldn’t board until 1.30pm. What a shambles. The disappointment continued. Our cabin was tiny. A lot of the staff were very disinterested with a few exceptions, the worst being on the service desk. The food was mediocre and the Entertainment even worse. Some of the public areas including the library stink of cigar smoke. Everything from drinks to excursions are priced exorbitantly in Euros. We found the food in the dining room uninspiring except for the formal night when the kitchen seemed to have made an effort. The fact that they charged even for ordinary water in the dining room as well as in our cabin seemed petty. The entertainment onboard was definitely B grade compared to other cruises we have been on. Their version of Masterchef was boring. The same few old movies were looped continuously on the TV in our cabin. The library stank of cigar smoke. Except for Havana which was a wonderful place to visit, the other ports were pretty boring unless you are a water baby who loves the sun and surf. The only reason to subject yourself to this cruise line is they are the only ones that offer a 2 night stopover in Havana, Cuba and that was worth putting up with the rest.started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to check people’s information and the line just continued to grow and spill out onto the street. Why only one person ??? Once we got through that road block we were directed to go through to the dock where 4 more people finished the check in process but then we still couldn’t board until 1.30pm. What a shambles. The disappointment continued. Our cabin was tiny. A lot of the staff were very disinterested with a few exceptions, the worst being on the service desk. The food was mediocre and the Entertainment even worse. Some of the public areas including the library stink of cigar smoke. Everything from drinks to excursions are priced exorbitantly in Euros. The only reason to subject yourself to this cruise line is they are the only ones that offer a 2 night stopover in Havana, Cuba and that was worth putting up with the rest. Read Less
Sail Date: January 2019
We originally chose this cruise for late 2019 purely on its itinerary but they cancelled it on us. We then had to search and rebook, having to bring the trip forward as well as carefully choosing a cabin on a deck that would have a good ... Read More
We originally chose this cruise for late 2019 purely on its itinerary but they cancelled it on us. We then had to search and rebook, having to bring the trip forward as well as carefully choosing a cabin on a deck that would have a good view from the balcony close to a lift which would be near the buffet restaurant as my wife and I have difficulty walking. We were downgraded to a lower deck at the other end of the ship. The corridor had a serious sinkhole under the carpet which tripped me up. The corridor also had steps under the carpet due to differing heights of the floor levels. We could not have a move as the cruise was fully booked. No discount for being downgraded. The breakfast restaurant had one broken toaster for one piece at a time. (they only cost $20!) Toast was not fresh as they left slices baking under a heat lamp which baked them so hard that I broke a tooth which I later lost. They took no responsibility. Coffee mugs had stained cracks and chips. I'd only been to the dentist the week before! To say the balconies were spacious is ridiculous as the chairs were so big there was no space to get on to it. (Just over a metre deep!) OK for children. The cabin was tatty and needed repairs which I was able to do myself being an engineer. The evening tour in Cuba was good and the shows were also good though the volume between singers and instruments controller was upside down. (Kid's!) Overall our worst cruise due to being messed around. Read Less
Sail Date: January 2019
Chose this cruise for the Havana Stay and that didn’t disappoint but MSC Opera did! The ship looks good, clean and well kept public areas. Our cabin was ocean view fantastica experience, cabin was small but had plenty of storage ... Read More
Chose this cruise for the Havana Stay and that didn’t disappoint but MSC Opera did! The ship looks good, clean and well kept public areas. Our cabin was ocean view fantastica experience, cabin was small but had plenty of storage space, bed was comfortable (still not sure fantastica means.) Dining - breakfast in dining room and in buffet both poor - cold eggs, cold bacon and the same everyday. Dinner - in main dining room service was good Rene & Louis did their best, but the quality of the meals was disappointing... every salad was serve soaking wet, moussaka had no aubergine, spicy Carribean pork had no flavour (considering one of our ports was Montego Bay you think they could have pick up some seasoning.) Only the fresh pasta and pizza dishes were well prepared and tasty, but on last day there were no dried chillis - and when asked the servers in pizzeria just shrugged. Service - most of the staff looked exhausted and they seemed very overworked (I’m an experienced cruiser and have spoken to staff on other cruise lines, yes I know they all work hard) but, we were told of 14 hr days, with few days off during a nine month contract. So service with a smile happened very rarely. Entertainment- I found the stage shows to be okay, the acrobats were very good. Considering that they needed to make it appealing in any language. Activities - the amination team dressed up and jumped around a lot. We enjoyed the jazz style guitarist. Spa - had 2 steam rooms, 2 saunas but they were both for male and females ? Not idea why not for single sex use. Spa services overpriced as usual. Gym equipment old, and poorly maintained. No I would not go again, food offerings poor, no wow factor. Read Less
1 Helpful Vote
Sail Date: December 2018
We took a cHavana cruise on dec 2018 starting and ending in Havana. As the trip included new-years eve it was very expensive. As we entered the ship we immediately understood that it was a big mistake - you will see why: 1. ... Read More
We took a cHavana cruise on dec 2018 starting and ending in Havana. As the trip included new-years eve it was very expensive. As we entered the ship we immediately understood that it was a big mistake - you will see why: 1. Onboarding The ondoarding process is all on paper, No sea-pass or Card that is actiavted once you are registered. That has to be done on a Kiosk - so you have to queueu. We had booked a Wellness package with a bootle of champaign on the first day and water every day in our room. Of Course it did NOT work. The Steward did not know what that was and argued that it would NOT be part of the package. After goind the the documents we luckily had printed and two days of discussions we had been granted it. OK, that is not important one migth think, but why dod you have to argue for items that hed been sold? 2. Cleanness The cabin was dirty, bathroom full of hairs (we had to clean it) and there had been no soap or shampoo. The buffet area is very, very veeery dirty - I mean dirty!!! The flow is flled with French fries, sodas, water - all Kinds of stuff. You Need to clean your shoes when you leave the buffet. 3. Size of the cabin The cabind are very small, the balcony is 4' x 10' so that only 2 persons can sit on a chair. Having regular breakfast here is very difficult as the small table provides space for two cups and two plates only . 4. Food This is one of the worst parts. Niot only that they do NOT use any seasoning it also is either warm or cold. A medium steak is well done and dry. The bread was rotten - you could NOT eat it 5. Entertainment If you are used to modern Entertainment - bad luck for you. You will be listening to east-europe-trying-accent Songs or classic opera. That is basically it. If you are lucky you have a fairly good salsa band in one of the bars. 6. Complaints. You may try - it will not change anything and the staff will avoid you. We felt sorry for the People that performed as they had been frustrated by their Management. Summary: We paid a hell lot of money or the worst cruise ever. I have lost 6 pounds, had lack of sleep and can only warn you: If you are used to NCL, RCCL or Celebrity do NOT take MSC!!!! Read Less
1 Helpful Vote
Sail Date: December 2018
We booked this cruise for our honeymoon which wasn't even acknowledged. We were very disappointed. I got food poisoning on my third day on the ship. I only ate on board so it was definitely from the ship and I had also seen people ... Read More
We booked this cruise for our honeymoon which wasn't even acknowledged. We were very disappointed. I got food poisoning on my third day on the ship. I only ate on board so it was definitely from the ship and I had also seen people prior to me getting sick walking around with bandages covering where drips had to be inserted for people who had food poisoning. The ship did not enforce the use of the hand santizers. People just walked past the staff spraying them. I had to remain in my room for 24 hours and was given 45€ credit as I was cabin bound. I therefore missed a hole day of my honeymoon and wasn't right for a good few days after. When we approached reception at the end of our stay we produced the letter stating we has 45€ credit due to me being sick which we received from the doctors surgery on board. We had so much hassle to get it honoured with the reception staff stating they had never seen it before. This wasn't our first time dealing with reception staff we had to deal with them on our second day on board as our card had ran out of money. We had a total of €80 gratitudes by day two which can be paid at your own discretion ...we dread to think what our bill would of been by the end of the week. We also had to deal with them as our Wi-Fi package wasn't working. The female staff at reception were so rude and so unhelpful. Our cabin attendant on floor nine was an absolute pain. He thought nothing of knocking on our door at 10-11 pm at night. The entertainment was awful. The acrobats were good but that was about it. The excursions on board were very expensive too. We would not recommend this ship. Read Less
1 Helpful Vote
Sail Date: December 2018
Not really impressed with MSC Opera, so I would not recommend it to any of my friends. “Anytime Dining” means 8.30pm – any other time seemed to be an inconvenience (fortunately we were not assigned to one of the two sittings for ... Read More
Not really impressed with MSC Opera, so I would not recommend it to any of my friends. “Anytime Dining” means 8.30pm – any other time seemed to be an inconvenience (fortunately we were not assigned to one of the two sittings for evening meals – 15 minutes late and you are turned away). Average staff member was good, but the more senior ones have the poorest customer facing skills. Best avoid the Maitre d’ and his second-in-command in the fifth deck restaurant who both have severe attitude problems towards their customers. Some good meals served, but mostly average and very small portions. Carvery in buffet area good. The picture of the burger shown above the counter bears no resemblance to the inedible pile of stodge served up. Only four running machines in the gym – one of which was out of order much of the time. Constant nagging to buy additional packages and massages. Coffee poor across the ship poor, except for the speciality coffee shop on the 5th deck. Can take a long time to disembark The balcony cabins seem to creak when the boat is in motion. Toilet flush was intermittent. An erroneous charge of nearly 100UKP on our credit charge bill was removed after waiting for nearly two hours. No apology; just advised that the bill had been corrected. In fact, “sorry” does not seem to be in their vocabulary even when a member of the crew rams your ankle with a large trolley. One member of the Excursions team simply ignored us as we spoke in English. You must pick a room away from the noisy pool deck and nightclub – we were lucky here. Look after the table football ball – there is a 30 Euro fine if you lose it. Whilst it is obviously challenging to get any internet service whilst at sea, it is pointless paying for other than the basic social apps service – no signal and interruptions prevent you using your allowance. The other liners we docked against just looked so much smarter........ Read Less
Sail Date: December 2018
Our first cruise, we knew we were compromising some of the things we had been tipped off about, but wanted to spend time in Havana over the Xmas holidays. You don’t have to fly with MSC via Madrid, we booked directly with Virgin. ... Read More
Our first cruise, we knew we were compromising some of the things we had been tipped off about, but wanted to spend time in Havana over the Xmas holidays. You don’t have to fly with MSC via Madrid, we booked directly with Virgin. Generally we were pleased. The ship was very clean, some of the staff delightful and food and drink packages good value, although by the end of the cruise we couldn’t face another 3/5 course dinner or cooked breakfast ☺️ We didn’t appreciate the ship did a bi weekly round trip, although it gave us plenty of time in Havana. Belize was charming, Roatan an experience, but Cozumel is a dump, it didn’t help that our trip to the pearl farm was cancelled - apparently due to possible storm - and we didn’t look forward to returning the next week! I wouldn’t get off the boat again! MSC should rethink, especially with such little time spent in the Cayman Islands. Costa Maya was much more pleasant. Montego Bay is nothing special! Our waiting staff Sunny and Analise were a delight and our cabin attendant John was very efficient keeping our room clean with fresh towels daily. Some of the reception staff and one of the Maitre Ds were quite abrupt, not handling our issues terribly well. Another receptionist Patricia was excellent. It felt as though the Italian guests were more favoured. We saw a couple of shows which were entertaining but didn’t care for all the noise and activities around the pool. Xmas songs were played constantly throughout the trip! Read Less
Sail Date: December 2018
Saw this 2 week cruise as a deal before Christmas. Unusual itinerary so decided to go. Where to start!? We flew to Cuba on Air Europa, via Madrid. Never again...a party plane, with duty free booze on sale, with the obvious results and ... Read More
Saw this 2 week cruise as a deal before Christmas. Unusual itinerary so decided to go. Where to start!? We flew to Cuba on Air Europa, via Madrid. Never again...a party plane, with duty free booze on sale, with the obvious results and no interference from the crew...they hid! Opera was a huge disappointment. Multi lingual, very noisy, and lots of other nationalities, Spanish and Mexican especially, for whom it seemed this was their first cruise and who were determined to enjoy everything on offer to the detriment of other passengers. Corridor noise was an on-going problem. Evening theatre entertainment was spoiled by constant noise. The volume level around the ship was higher than on any others we have cruised!! Opera itself was hugely expensive...ships tours extortionate, alcohol for sale on board was 3 times the prices ashore! Everything on the ship seemed geared to getting money...tips expected, and asked for, everywhere. The staff rarely cracked a smile...there was an on-going challenge to make the security guards at the head of the gangplank grin just once...failed! Reception was hopeless---it took 5 visits and 2 safe changes before a working one was produced. Food in the restaurant was often cold, repetitive and orders were mixed up, with the staff then arguing that the meal presented was what we had ordered! The buffet was a permanent scrum, with hand sanitiser occasionally available. Milk, coffee, butter, menu items, ran out and were not replaced, despite officers walking around supposedly checking for potential problems! Time and motion did not exist. What other ship has the captain trying to sell ship's tours on his midday report? The ship picks up and puts down people in all ports visited. And it took 3 different safety drills to get one lot of a new intake of passengers to attend. On previous ships we have been aware of recalcitrant non-attendees being brought before the captain, and in one instance thrown off the ship! Basically this is an Italian ship, with a multi-lingual crew, (impressive, but generally unhelpful),who operate to a Mediterranean standard. The shows are geared to a multi-lingual audience - one 45 minute slot each night for pure opera and 2 singing and dancing shows. That means no lectures, no bridge, no singles support, no quizzes etc etc...anything which necessitates a specific. language. There were about 20-30 other Brits on this cruise,and they all said "never again". Having cruised over 40 times with various companies, we have learned our lesson, and will now avoid MSC generally Write another review Read Less
MSC Opera Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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