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Sail Date: March 2019
We chose the cruise for the itinerary. We are experienced cruisers having cruised with Princess, Royal Caribbean and Celebrity frequently over the last 20 years so feel qualified to make a fair comparison. Britannia, unfortunately, is ... Read More
We chose the cruise for the itinerary. We are experienced cruisers having cruised with Princess, Royal Caribbean and Celebrity frequently over the last 20 years so feel qualified to make a fair comparison. Britannia, unfortunately, is nowhere near being in the same league. It is overcrowded and understaffed. There was a definite ‘end of season’ feel to this cruise. The crew seemed tired and unmotivated. Service in the restaurants was poor, slow and unapologetic. Food was unadventurous. Public areas were less than clean, open decks were sticky underfoot and there were noisy blowers drying damp-smelling carpets every day, even in the buffet restaurant during lunch. Entertainment was dire, downmarket and very holiday camp in style. P&O’s customer satisfaction survey seemed to focus on questions around whether customers were bothered about dressing up/ did we really expect to be called ‘sir’ or ‘madam’, we’re we looking for a more informal pub style experience? Perhaps P&O are looking to cater for customers who are looking for a floating Butlins/ Benidorm style holiday. If so, they are on the right track. We, however, will be returning to those cruise lines who know how to provide good quality, excellent service and proper cruising. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because P and O offered flights from our local airport. This was a huge bonus and meant we did not have to set out the day before, book a pre cruise hotel or arrange car parking. We also liked the itinerary with ... Read More
We chose this cruise because P and O offered flights from our local airport. This was a huge bonus and meant we did not have to set out the day before, book a pre cruise hotel or arrange car parking. We also liked the itinerary with lots of ports and places to see. This was our first time on Britannia and we were a bit dubious after reading some poor reviews. I can say if you have booked a cruise on this ship don’t worry, it is in great condition and.the food and service are good. You will have a great time. We loved the decor and thought it was sophisticated and tasteful. For this cruise we booked a larger inside cabin. This is the first time we had stayed in an inside cabin and were surprised at the level of comfort it offered.the cabin was very quiet and so dark at night a good sleep was assured. To be fair it’s not as nice as a balcony cabin but if you don’t have many sea days and want to be out and about it’s a great choice and offers big savings. We did not use the speciality restaurants as we found the food in the main restaurant very good. We were on first sitting fixed dining in the Oriental restaurant and this suited us perfectly. We were not so keen on the Horizon buffet, where the food seemed the same every day..not a patch on other cruise lines. Food mediocre and the flow of traffic in the serving area is chaotic. On the plus side you can always get a seat. As others have said the entertainment on Britannia is pretty good and we visited the theatre most nights. The biggest negative about Britannia is the lack of deck space on sea days. You really have to get up early to grab a good spot..and even then you are squashed in like sardines in a can. Staff do not move towels etc from ‘saved’ beds and many are left vacant for hours on end. Very unfair. I was also disappointed with the Lido pools, which seem to be a homage to the Benidorm / Butlin’s brigade. This area could be so much nicer. Come on P and O think of your core customers and what they want...more quiet peaceful spaces. By the way trying to get into the retreat on a sea day was impossible. We enjoyed all the ports and booked trips through Viatour, which were a lot cheaper than P and O and were as good, if not better. We do find St Marten is over populated with cruise ships, which makes everywhere over crowded and busy. On the day we were there we calculated there must have been around 20,000 cruise ship passengers in port. Hence we were quickly back on board. Overall, I prefer Holland America and Cunard ships. However, we had a great holiday made better by the local flights and seamless transfer when you arrive in Barbados. It’s off the plane, onto a bus and then straight to the ship. As we were on a late flight home we booked a day cabin for an extra £45. This was worth every penny and meant we arrived at the airport fresh and ready for our flight home. Read Less
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Sail Date: February 2019
This was a new ship and the flight left from my local airport. The only deck you could walk on was the top deck and you would have to fight your way around sunbeds and passengers. The only way to sit outside on a deck was via Costa ... Read More
This was a new ship and the flight left from my local airport. The only deck you could walk on was the top deck and you would have to fight your way around sunbeds and passengers. The only way to sit outside on a deck was via Costa coffee shop. You would have to buy a coffee and sit among the smokers. Any other doors to outside were securely fastened for the whole of the journey. The air conditioning was freezing in the theatre and bars. You dont expect to wear cardigans in the Caribbean. Once in the Lido buffet you were bombarded by waiters asking you to book the other restaurants at £30 a person per meal. We tried Freedom Dining but it was not a good experience so once we were sent to the Oriental Restaurant as the the others were full the waiter kept our table for 6 for the same time every evening. Freedom dining didnt work for us. Read Less
1 Helpful Vote
Sail Date: February 2019
• Overall very enjoyable holiday – flights good, transfers seamless • Overall good quality accommodation o Small balconies but sufficient with 2 chairs and a table o Area around the wardrobe could be wider as hung clothes ... Read More
• Overall very enjoyable holiday – flights good, transfers seamless • Overall good quality accommodation o Small balconies but sufficient with 2 chairs and a table o Area around the wardrobe could be wider as hung clothes catch on bathroom door as it opened, not a lot can be done on this ship but needs considering for future builds o Food in waiter service restaurants was excellent as were the waiting staff o Selection of food in the main buffet could be more international and not so UK centric (Lancashire Hotpot as an example!!!) - that said the quality of the good available was very good o Very bizarre array of individual drinks packages available, over complicated and over-priced; the wine package however was good. We understand P&O are introducing a more exclusive drinks package in Aril but looking at the pricing structure WAAAAAAY too expensive …… you maybe need to learn from your competitors !! o A pity there was not an ice cream section available as part of the standard inclusive price!! o Entertainment was average o Medical staff (which were unfortunately needed on this cruise) were very attentive and efficient o On-board spending allowance needs to be looked at to offer a more consistent offering as we experienced fellow passengers who had received 4x the allowance we got for the same/lower grade cabin and where they booked a lot closer to departure date than we did, we felt we were penalised for booking early!! o Some other cruise ships offered fresh towels as passengers returned to the ship after a day ashore, a nice touch to get rid of potentially sandy towels straight away! Read Less
1 Helpful Vote
Sail Date: February 2019
My partner and booked this cruise as we felt like we needed a winter getaway. We also had a fantastic time on a January cruise in 2017 and wanted to explore more of the world using this excellent mode of transport. We are both in our mid ... Read More
My partner and booked this cruise as we felt like we needed a winter getaway. We also had a fantastic time on a January cruise in 2017 and wanted to explore more of the world using this excellent mode of transport. We are both in our mid 20’s and really enjoy hiking, exploring and just generally being active. The aim was to come back feeling relaxed but also like we gained new knowledge and experience. This would be our third cruise and first time with P&O. Embarkation and disembarkation I cannot fault, it is seamless from start to finish. We were on a charter flight and on arrival at Barbados we were whisked straight off the plane to the ship. We had no queue to check in and get our cruise cards created. On departure day everything is digitally signposted to make sure you know where you need to be and at what time. Our cases were taken the night before and immigration came onto the ship to handle our paperwork the day before we left. We were given our flight tickets around 4 days before departure along with our luggage labels and explanation of the process. The dedicated lane at the airport for cruise passengers was also super speedy, definitely the best we have encountered. Exercise & Leisure: There is a well equipped gym and running track on the upper deck, we used these everyday and found there was enough equipment for everyone without having to wait around (obviously there are peak times e.g. around 9am). There are free sessions such as the ‘morning stretch’ that you can sign up to along with classes such as spinning which come at a small fee. There is also a basketball court and golf area (no mini golf though which would be an excellent addition). Beside the gym is also the cookery school kitchen which looks fantastic, we did not get to experience this but there was always a variety of different classes advertised for a fee. The spa we did not use, on our first day at sea we went to have a look around at the thermal suite which appeared quite small plus it felt like a really hard selling approach to get us to purchase day passes. We did not receive our requested call back for availability and so we did not visit. There is also the ‘retreat’ open air spa terrace available for booking in conjunction with the thermal suite. Entertainment & Activities: Everyday you will find a full program of things you can get involved in within the cruise personaliser which is dropped off outside your cabin each night along with port information. We played bingo in Brodie’s bar purchasing a pack for £15 which included 5 games and a bonus 3 tickets for one game. We also really enjoyed the aqua fit classes which took place in the lido pool which was free. Throughout the day there are quizzes, talks from aviation experts, reflexology sessions, you can book your next cruise or just sunbathe out on deck. You will also find usually 2 different films showing throughout the day in the studio, there’s a great selection for all. We only attended one show in the theatre which was called ‘astonishing’, I won’t spoil it for those that haven’t seen it but we found it entertaining given its interactive nature. Shopping: Within the main atrium midship you will find a selection of stores selling jewellery, clothing and alcohol. They did a number of flash sales on products but we still found everything very pricey, however they do come in handy when you have an emergency such as not packing your tie (will set you back £12). Just opposite reception you will find another store selling biscuits, suncream, merchandise, playing cards (£3) and amongst other things the washing tabs you need for the washing machines (£1 each). Food and drink: I cannot tell you how many bars there are on this ship, they are everywhere! You can also get costa coffee at select places also. The market cafe on deck 5 also sells wonderful looking cakes and bakes designed by Eric Lanlard and also crepes and ice cream. We were allocated to second sitting dining (8:30pm) in the Oriental restaurant on a table for 2. I don’t eat food containing dairy and informed our travel agent when booking and I was looked after fantastically. I ordered my food the day before getting a sneak peak of the menu and everything was cooked for me with the same choice as everyone else minus the dairy. Our waiters were phenomenal and they really added to our meal times. We had 4 formal nights and the dress code is strict so don’t forget your tie or suit jacket! The horizon buffet is also always well stocked; if you need help with a dietary requirement you can ask the staff in the yellow ‘how can I help’ aprons. You have everything available at breakfast including cooked breakfast, fruit, pastries, pancakes, cereal, yoghurt, juice. Lunch is always something different but you can always have salad, fish and cold meats, soup along with a wide selection of hot dishes. Afternoon tea is served in here from 3pm and also in the oriental restaurant from 4-4:45pm. There are always numerous cakes, sandwiches, pies, scones, crumpets and unlimited tea. Outside either side of the lido pool you will find a grab and go section for quick sandwiches, fruit, salad etc at lunch and also pizza, burgers, hot dogs and chips served until around 6pm. There is also Jude’s ice cream and costa coffee here too. We also chose to pay extra to dine in Eric Lanlards restaurant ‘The Epicurean’ for afternoon tea. It was fantastic with a wonderful selection of food and experimental desserts along with a large choice of tea (including chocolate tea). The decor is also very light and airy, this is a must for any foodies and it was extremely reasonable price wise. You can also dine at other restaurants such as Sindhu and the Limelight Club (evenings entertainment by a known performer) for a fee. Ports & Excursions: We had a fantastic itinerary and loved each of the ports we visited. Our favourites were Grenada, Dominica & St Lucia. We booked the eco trek for Grenada which led us through a plantation, learning about all of the spices, plants and fruits the island holds. We then ended up at a waterfall in which you can take a refreshing dip. Our tour guide was fantastic however if you struggle walking up pretty steep hills on a continuous incline then this may not be for you as the way back is pretty much all uphill. We also had a to cross a river barefoot but this was all part of the fun! In Dominica we booked the hot springs trip. We swam through a gorge which was also one of the film areas for Pirates of the Caribbean, then onto the Bongo Baths which were wonderful. Naturally heated pools of water at different temperatures in a tranquil setting. You do have to take a dip in the cold before leaving to get your pores closed up (leaving open leaves you vulnerable). St Lucia we planned ourselves and already researched that we wanted to go pigeon island. I’m the port are there are always numerous people asking if you need a taxi, we paid $40 return for two with a pick up later in the afternoon. We had a fantastic time climbing up hills, taking in the scenery and relaxing on the beach; you must also visit Jambe de Bois for food and cocktails, it is fantastic! I would say don’t be afraid to do some pre trip research as shore excursions can be expensive. In Antigua we booked kayaking and snorkelling. Our guides/instructors were really superb and we had an awesome day, pretty arm intensive at the start but all worth it! We saw lots of beautiful sea creatures and enjoyed a few cups of rum punch in the sunshine. I would personally substitute Çuracao with Trinidad & Tobago as this port was the least active for us. We explored the local area and the Kura Hulanda museum but beyond this we would have needed to go further out to find some more activities. Cabin: We had an inside cabin which we found to be excellent value, we spent so much time out of our room we didn’t feel the need to book a balcony. The queen bed was great and very comfy plus we had numerous storage spaces and an adequate size bathroom. Our housekeeper cleaned at least twice a day, we could not fault how clean the cabin was. Overall we had a fantastic trip, we really did not want to come home! We want to travel with P&O again and cant wait for our next cruise. Read Less
3 Helpful Votes
Sail Date: February 2019
Three adults travelling . We wanted to visit the Caribbean and this cruise was visiting St Lucia when England were playing the West Indies which we had a particular interest in. Never been on the Brittania before and there was noting to ... Read More
Three adults travelling . We wanted to visit the Caribbean and this cruise was visiting St Lucia when England were playing the West Indies which we had a particular interest in. Never been on the Brittania before and there was noting to complain about it was brilliant . We had wonderful food, smart comfy clean cabin and the staff were very friendly nothing too much trouble. Nelson and Paul looked after us in the Oriental reastaurant . The buffet was also good in the Horizon apart from the minority of rude people pushing in , it was as if they hadn’t eaten before! I don’t think there is much P&O can do about them though. We have sailed before with P&O and would definitely recommend them they make everything so easy for you from the day you book to when you get back home . It is a really relaxing holiday . We had wonderful a day at the cricket in St Lucia . We didn’t book through P&O however local taxi there and back was reliable, thank you Bernard from Real St Lucia Tours we definitely recommend you and buying tickets for cricket was easy . We had a lovely holiday and will be saving to go on a cruise with P&O again . Read Less
1 Helpful Vote
Sail Date: February 2019
We traveled on Britannia from 2nd to 16th February 2019 starting from Barbados.In the main it was a positive experience, it’s a lovely ship, with amazing staff and lots of fabulous food (you definitely won’t go hungry) We preferred to ... Read More
We traveled on Britannia from 2nd to 16th February 2019 starting from Barbados.In the main it was a positive experience, it’s a lovely ship, with amazing staff and lots of fabulous food (you definitely won’t go hungry) We preferred to eat in the Oriental or Peninsula restaurant for breakfast/lunch and share a table which gave us the chance to meet lots of new people who were all very pleasant (despite differing Brexit views which was inevitably one of the conversational topics) There were a few passengers on board however who were rude/ignorant but I suppose you will get that wherever you go.They are catering for a lot of people with varying expectations, so of course there were things we didn’t like (The sail aways were a bit naff, although we heard that the Great British sail away where there were a lot of rousing, patriotic songs was very good) but there are so many activities you can find something to do or somewhere quiet or noisy depending on your mood. The entertainment was good, although as someone else has commented there were a LOT of quizzes. We did one everyday in Brodie’s bar before dinner, which was enough for us. The shows in the Headliners Theatre were very good. The Headliner troupe are very talented and enthusiastic, and the other acts we saw were very good too, it’s excellent entertainment. The only thing we felt let down by was the Astonishing show, which I think was built up to be a huge magic show and was really more singing and dancing, with some very average illusions. It was okay, but didn’t live up to the hype. We were impressed by the organisation when things went wrong. Our inbound flight was delayed by 3 hours and our transfer from plane to ship was very smooth and straightforward. Also we were unable to dock at Antigua as planned, and they very quickly organised more entertainment for the enforced Sea day and we made an unscheduled stop at Martinique the following day instead. This was our first long cruise and there were a couple of things I wished I known /thought about in advance. On the final night you have to put out your hold luggage between 6 p.m. and 11 p.m. My hand luggage was just a smallish handbag. If I was doing it again, I would have a larger bag for hand luggage to accommodate wash kit, and change of clothes etc. Also on the final morning you need to vacate your cabin by 8 a.m. As we weren’t due to congregate to leave for the airport until 3.40 p.m. I wish we’d organised an excursion that morning as it was quite boring and very little going on on the boat and because of the aforementioned hand luggage debacle we were overdressed for sitting by the pool. The launderette was very useful too, although business was brisk on the day we chose (First sea day, second week) full of ladies ironing their husbands’ shirts (No sign of the husbands, did Germaine Greer burn her bra in vain?) I probably would have taken fewer clothes, as it wasn’t too much of a chore doing a bit of washing. I understand that P&O are introducing a drinks package soon, which would put me off travelling with them again. Read Less
1 Helpful Vote
Sail Date: February 2019
My family chose this Cruise specifically because P&O advised it was going to Antigua my mothers original birth place and to see the rest of my family, and celebrate my Sisters Wedding Anniversary as she got married on the Azura and hen ... Read More
My family chose this Cruise specifically because P&O advised it was going to Antigua my mothers original birth place and to see the rest of my family, and celebrate my Sisters Wedding Anniversary as she got married on the Azura and hen night on Jolly Beach Antigua. So a special and important Trip as it was also my Anniversay and my Brother in laws Birthday. My Sister has also been diagnosed with a serious illness so a reaaly important cruise for her and the family and close friends, so the party of nine booked this cruise paid alot of money and counted down the days to the cruise The cruise started off well the ship looked impressive on first glance, but on closer inspection for a so called new ship it needed a make over and good tidy. Balcony suite we had was small and pokey, bits of rust in the bathroom and a strange smell of cats wee. Lido deck entrance was damp and had blowers on trying to dry it out for most of the trip. So 3 days before the end of the cruise and the lovely island Antigua we should have docked in, we were told due to a technical issue we could not dock we were 4 miles away so we were going back out to sea and arrive in a day at Martinique instead. Imagine the outrage by not only my family but most of the people on board, we were fobbed off, told it was too chopey to tender us out when it was not. Then told we were the only ones who had complained. They wish P&O Managerial staff were all contradicting them selves with different reason for not docking in Antigua when customers challanged them, the queue to the customer service desk was unreal, all we know was it was a technical issue. When we met with the P&O Customer Service Manager to explain the importance of us going to Antigua, and my sisters diagnosis, we were told to look at the terms and conditions my sister left the room crying, the rest of the party were offered a drinks voucher for a house red or white wine to use in 2 days,we gave them back told P&O they need it more than us. He also said there will be no chance of any financial recompense what so ever, very good customer service P&O! Allegedly this is not the first time that they have missed out Antigua, according to people on the ship who sailed in January the same thing happened. Why you have the same technical issue twice in two months, and how strange at exactly the same island each time. While on the cruise P&O did a sponsored walk for teenage Cancer it was £10 to enter and £10 for a T shirt, I donated £20 did the walk with my sisters and brother in law and we all got the Tshirt. They raised over £1200 in total no mention of P&O topping it up, just thought it was pretty ironic that they were raising money for teenage cancer, but a real life Cancer Patient in front of them with a genuine reason to see family in Antigua they could not care less about. shame on you P&O Shame on you. P&O have made it quite clear that the customer does not matter, they are quite arrogant about it, they are a big company and what we complain about or do is of no concern to them. The cabin staff and servers and bar staff do an excellent job, and work so hard to ensure your stay is a good one, without them P&O would be no where. The Entertainment and Resturants were good along with the servic, our cabin steward was lovely and looked after us well The Ports we went to were great apart from not going to Antigua and ending up ing Martinique which was not so good. we went on one ship excursion only because you could only book it through the ship, otherwise we would not pay their riduculous prices. We had beenon the Rhum Runner excursion before and it was great a fantastic day and beautiful beach in Grenada. Would i use P&O No Would i recommend P&O No Is P&O value for money No The Britannia in my opinion was over sold and under delivered for a so called new ship to the fleet. So if you are thinking of a Cruise be very careful who you use. Read Less
1 Helpful Vote
Sail Date: February 2019
We decided to get some winter sunshine. The islands were interesting some of which we had visited before. We always went on independent shore excursions and shared taxis with passengers from other ships and had interesting conversations ... Read More
We decided to get some winter sunshine. The islands were interesting some of which we had visited before. We always went on independent shore excursions and shared taxis with passengers from other ships and had interesting conversations with several Americans and a lovely young German couple. We never use the ship's excursions as they are expensive and not good value. We found Britannia too big and impersonal. Although we attended the Captain's welcome party, we were on deck 7, there were no officers present and we wouldn't have recognized the captain or been able to identify any of his officers. Only one lady officer spoke as she passed you.None of the others gave you the time of day. The balcony on the cabin was bijou even though we were in a superior deluxe cabin. We didn't feel that they were worth paying the extra money for. On a positive note the food was excellent and the ship seemed very clean.8 Read Less
6 Helpful Votes
Sail Date: February 2019
Chose this cruise for the itinerary. Barbados, Bonaire, Aruba, Grenada, St Lucia, St Kitts, St Maartin, St Vincent back to Barbados, had to call into Martinique instead of Antigua. Disappointed we had to miss this resort. Had Friday ... Read More
Chose this cruise for the itinerary. Barbados, Bonaire, Aruba, Grenada, St Lucia, St Kitts, St Maartin, St Vincent back to Barbados, had to call into Martinique instead of Antigua. Disappointed we had to miss this resort. Had Friday and Saturday in Barbados prior to sailing, loved Barbados and the people, went to Oistins on the Friday evening, walked around the port area on the Saturday morning then Garrison Savanagh on the afternoon for the races. Had a great time. Embarkation and disembarkation top class, best ever, very quick, well organised and efficient. SHIP - excellent, no complaints, had a balcony cabin C117, great views, early morning coffee, early evening drinks, great view of ports arriving and departing, a must for Caribbean. Food great, we were on freedom dining, six of us and never waited for a table, service a bit slow in both Meridian and Peninsular. Some people may enjoy sitting for 2 hours for courses, bit much for us. Ate breakfast in the Horison, excellent. Afternoon tea starts at three, also great. ENTERTAINMENT - Most of it was good, Pulse, Steel, Tina Turner, Comedian Mark Walker excellent, there was also a married acrobatic couple just for one or two nights, excellent show. Saw Eric and Ernie and Gareth Gates in the Limelight. Bit disappointed in both, don’t know what I expected, Gareth lacked personality but great singer. Eric and Ernie, although spitting image of the originals, I thought they would bring something more up to date, but can remember their routines word from word on the shows. As I say not sure about these two, food the same on both nights that was a bit disappointing and we did complain, turns out we could have ordered off the Meridian menu, not advised at the time we ordered our food. We paid 25.00 for each show so expected the menu to have changed. We also sat from 7.15 to 10.30pm, food in between, but sick of sitting by end of night. Service through the ship was excellent, everyone made it special, no complaints what so ever, the ship is spotless, the staff always smiling, greeting am/pm whenever passing. Senior crew also very pleasant when passing. PORTS - excellent, Barbados, Bonaire, Aruba, St Lucia, St Vincent, Grenada, St Maartin had to miss Antigua due to engine problems so called in to Martinique. Least favourite, but think this is because I wanted to visit Antigua. Plenty to do in each port, too much so will have to go back- what a shame! Golf buggies in Bonaire a must great start to holiday. Kayaking in Aruba, island tours in rest. Barbados we went to the races in Garrision Savanagh, fab day had some good wins. Not too keen on Oistins in Barbados, not our thing it was a bit rough and ready for our liking. Locals loved it, heavy drinking all around you, crowded place and dirty. We travelled in a group of 6 all couples in late 50s, early 60s. I would go to the Caribbean again in a flash, cruise it again, heck yes, loved all the countries, the people, would like a different itinerary though as I love to visit new places. Hope this helps. Read Less
Britannia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 N/A

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