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Cruise Ratings
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1 Helpful Vote
Sail Date: March 2019
Went on this cruise for our honeymoon Cruise was lovely but found some of staff to be rude Most of the staff on the cruise was ok but found reception to be extremely rude and not helpful The buffet food was lovely for breakfast ... Read More
Went on this cruise for our honeymoon Cruise was lovely but found some of staff to be rude Most of the staff on the cruise was ok but found reception to be extremely rude and not helpful The buffet food was lovely for breakfast and lunch but found the dinner was cold so had to book the restaurants Wich we had to pay for We booked 4 restaurants cost 300 dollars 4 2 people We had Japanes - absolutely outstanding Cagneys steakhouse - out of this world La cuchina - food was lovely but waited nearly over 1 hour and 30 for main course Moderno churrascarĂ­a - staff very pleasant and helpful but food was terrible I asked how meat was cooked they told me Medium rare and came out well done they severed 7 diferent types of meat from chicken to chorizo but all over cooked So the cruise itself is good just the dinner side is a Let down as you have to pay to get something decent Read Less
Sail Date: March 2019
We wanted to see more than one island. Great trip ! Not one problem ! Great food and entertainment. Fantastic views. Easy to get on and off the ship. Every one was super nice. Great food selections. Easy to find your way around ... Read More
We wanted to see more than one island. Great trip ! Not one problem ! Great food and entertainment. Fantastic views. Easy to get on and off the ship. Every one was super nice. Great food selections. Easy to find your way around the ship.Room was a nice size. Olenty of hot water for showers. Maid service was fantastic. Wide variety of things to do for everybody. I would higly reccomned the cruise. We would really like to do it again in a few years. Instead of getting off the ship and heading to the airport the last day, we rented a car, stayed on the North Shore in a house for two days and did some more sight seeing. It was great and saved us the hassle of having to rush to the airport. I would highly reccomend anyone taking the cruise to spend an extra day or two in Honolulu. Read Less
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Sail Date: March 2019
We chose this cruise so we could sample the diversity of multiple islands in one trip. The itinerary is the greatest draw of this cruise. While the Pride of America is not the most glitzy cruise ship out there, it's clean, easy to get ... Read More
We chose this cruise so we could sample the diversity of multiple islands in one trip. The itinerary is the greatest draw of this cruise. While the Pride of America is not the most glitzy cruise ship out there, it's clean, easy to get around in, and everything was on schedule. One key factor for me was having gluten-free dining options. And that's where NCL shined. I contacted the cruise line 45 days out and they passed my dietary needs on to the restaurant management on the ship. It was recommended that I meet with the restaurant manager when I embarked, but that never happened. I was told by guest services to see the individual managers before dining in their respective restaurants. So, there's a little bit of a mixed message there. What I soon found out was the wait staff have been trained very well on how to deal with Celiac needs. If the waiter or waitress was unsure, they immediately consulted their manager -- who came to my table to talk to me about my options. We ate at three of the premium restaurants (buy the "ultimate" dining package to save $). They were quite good. We rounded out meals in the main dining rooms. I never felt unsafe with dining choices and enjoyed great meals. Our stateroom was not huge, but with the Family Balcony, it gave us a little extra room. Views from the balcony did not disappoint. Our steward was attentive and did a great job. The common areas of the ship are a little dated and showing wear, but with constant cruising, they are doing maintenance all the time. Shore excursions available from NCL and private outfitters was another high point for this cruise. Since the ship stays in port overnight at two of the ports of call, you can book early and late activities on those islands. Our tour guides were knowledgeable and kept us entertained. Note: if you take this cruise during whale watching season, you will likely see many whales. We took a boat out of Lahaina and saw two dozen whales! They came up to and under our boat. Amazing! All-in-all, we would repeat this cruise. And, now that we did this cruise, we feel ready to do a land-based vacation in our favorite spots. Read Less
2 Helpful Votes
Sail Date: March 2019
I would absolutely recommend a trip to Hawaii just NOT on NCL! Everything was great until they took my money. After that I was ignored. No return phone calls or emails from my Senior Cruise Specialist! The ship itself is older, it had ... Read More
I would absolutely recommend a trip to Hawaii just NOT on NCL! Everything was great until they took my money. After that I was ignored. No return phone calls or emails from my Senior Cruise Specialist! The ship itself is older, it had a library, a room for table games and a room for funerals, but no clubs for dancing (only one that played older music). The shows were laughable. The staff was unimpressive. They did not seem to care about making guests happy at all. Dinner in the main dining room took 3 hours one of the nights and at least 2 each other night.. They were incredibly slow and the food was not that great. Te coffee was served cold. The shore excursions were expensive, we rented cars instead and did our own thing. They had a party on one of the nights called the famous White Hot Party. The staff dressed in white and wore wings. They had it decorated like a dance club with neon lights and then they played 80's music. It was practically empty. So boring. I have been on many cruises and have never been so disappointed in a cruise. Hawaii is wonderful and I would recommend it on another cruise line. Read Less
Sail Date: February 2019
We flew from the east coast, spent two days at the Hyatt Regency in Long Beach (booked on our own so we can go early to the ship) and then took a one week cruise down the coast of Mexico, stayed in our Penthouse Suite and then took the 15 ... Read More
We flew from the east coast, spent two days at the Hyatt Regency in Long Beach (booked on our own so we can go early to the ship) and then took a one week cruise down the coast of Mexico, stayed in our Penthouse Suite and then took the 15 day cruise to Hawaii. We had never been to Long Beach and wanted a change from the familiar Caribbean cruises we take to escape our winter blues. We were able to catch up with old friends who had relocated to California, eat some great meals and go to the Laugh Factory across the street from the Hotel. The Hotel is a 20 minute taxi ride from the San Pedro pier and in a very good location. We have stayed in Penthouse Suites several times and this room, although a little shabby (the Emerald is going into dry dock for some major changes in April), has a brand new comfortable bed, two TVs, a walk in shower (plus tub). The sofa bed's cushions kept coming out and we had a minor flood that was quickly repaired. A narrow balcony held two jammed together lounges and a small table with chairs. We never used it as we sprung for the Sanctuary for the whole trip and were often the only couple up there. We raced to sign up (a stupid move - the weather was cold and windy for most of the cruise) as having a suite does not give you first dibs. Oscar and his staff treated us like royalty, bringing us tea and hot chocolate. On the Mexico cruise there were some young families, replaced by Baby Boomers for Florida. The whale watching tour in Cabo was cancelled at the last minute due to weather and the other tours in Mexico were terrible. Just skip them. We were very disappointed in the excursion desk. Usually Princess is top notch in loading the buses, this time the Wheelhouse bar was used and was a zoo. However on Maui a bus broke down on the other side of the island and the ship waited over two hours for the excursion to return, so that is a reason to book through the ship if you plan on going far. The change over for the Hawaiian cruise (leaving all your stuff in your room is a great perk) on returning to LA was wacky: We were sent off the ship around 11:00 am, directed to go out of the terminal and come in the other door with no guidance. About 100 of us were briefly dazed and confused, but we made it back on and went to lunch. For the first cruise the cruise director was Kaylee. (She was very enthusiastic and excellent at the marriage game) but upon our return to Long Beach she disappeared and was replaced by Duke. Wow what a hoot. The cruise staff, Mark A. and Mark C., Kimberly and two other replaceable young women, threw themselves into the games with abandon. The games, and especially the very seriously attended trivia, were always standing room only. Forget the production shows. They are old repeats (only the 1920's tap dancing show is good) . The two comedians were excellent. Keith Bender did a late night adult show that was fabulous. People kept bringing in chairs, sat on the floor and stood. We had breakfast every morning at the Crown Grill. George has whipped his staff into a frenzy of excellent "immediately" service. At night the food was pretty good (lamb chops, onion soup, grill salad terrific) but the quality of the meat has gone down since Carnival took over. The steak on the main dining menu was not edible on more than one occasion (DO NOT ORDER steak Diane). Do not go to Share upstairs. It is awful; six lousy courses. I hear they are bringing back the Italian restaurant on the two new ships. The pizza and ice cream on deck is good. The hot dog is very good, the hamburger OK, lack of quality meat problem again. Bingo fun and Princess (unlike Celebrity) gives away mega bucks on the final cover-all. Over $4,000 on last day of the cruise. The smoking in the casino is awful. Gamblers get very few perks. Very little off a cabin price, maybe a cheap bottle of wine and religiously those chocolate covered strawberries (yuck). NCL and Celebrity do better by gamblers. Nice variety of slots though. Our stateroom attendant Jim was the best we have had in 50 cruises. Always a smile, efficient and caring. The ship was about a third Canadians. I have to say that they are the nicest people. Everyone was friendly and kind. We made some friends to play Trivia with and had a great time. I really loved every minute of the cruise. My husband said it was too long. You have to like sea days (we each read 5 books). We would do it again without Mexico. Hawaii is beautiful. Went to Polynesian Cultural Center in Maui ( fun day). Hilo is sad would prefer Kona port. Honolulu is amazing, Kaui is gorgeous. Went to Canyon and fern grotto. Enjoyed. Read Less
Sail Date: February 2019
We booked a suite on the Emerald Princess on the 14th floor midship. Our room steward, Sumeth, was very attentive to our needs and made sure our room was in order every day. We had great bar service, except in the pool area, where the ... Read More
We booked a suite on the Emerald Princess on the 14th floor midship. Our room steward, Sumeth, was very attentive to our needs and made sure our room was in order every day. We had great bar service, except in the pool area, where the service was horrible. We attended only two shows in the theater as we found the seats terribly uncomfortable and the shows were not of interest to us. The ship lacked entertainment, but we enjoyed the events we did attend. The cruise staff was wonderful and very friendly - they were upbeat and always had smiles on their faces. We especially liked our waiters at breakfast in the Crown Grill and our waiter and junior waiter in the Club Class Dining Room at dinner time. Since we pay more money for a suite, we would have liked to have had more perks like on NCL where we have a concierge and a butler as well as our cabin steward and better embarkation and disembarkation. Even though we enjoyed this cruise very much, we will probably sail with NCL next time. Read Less
Sail Date: February 2019
We chose this cruise because we wanted to be in Hawaii during whale season. Have done two other round trip HI cruises (one from Vancouver and the other from San Diego) but never this time of year. We did see whales - yeah! Poor ... Read More
We chose this cruise because we wanted to be in Hawaii during whale season. Have done two other round trip HI cruises (one from Vancouver and the other from San Diego) but never this time of year. We did see whales - yeah! Poor Emerald, where to start. I'll go with the good first: The MDR staff (ATD) and our room steward were simply excellent. I can't overstate how efficient both areas of service were. Our cabin was comfortable and clean - just an inside on Aloha deck. The sailing itself was good - a few rough days out but nothing too bad. Entertainment was good. The piano player and the trumpet guy were great. Always love the addition of the live band and hope that is never nixed. The ship's excursion to the Polynesian Cultural Center on Oahu was great. Our guide was good not only at the site but along the way and at the other stops. We did the Ultimate Ship's Tour and that was pretty cool. I wish we could have seen a little more of the galley area but I understand it's a busy place and they need to keep it clean. The whole tour was done very well and we were treated to some gifts from the departments. Very nice tour! Now the not so good: Many areas were always crowded. Maybe this was because folks wanted to play cards and other games in the buffet while we carried full plates of food around hopelessly looking for a free table. Same for the International Cafe - people would set up there for the day. We learned to eat in the dining rooms at every available opportunity. On the crowded note, the theatre seating was ridiculous. Had to be there 30-45 minutes early to get a seat. They allowed sitting on the stairs during the first few shows but glad to see they stopped it in subsequent shows. It was a Hawaii cruise but very cold (maybe not to others but to me, 60 degrees on a moving ship is pretty cool). Not just a few days out of L.A. and the last few back in but every single day of sailing. The day in Ensenada had a high of 55. Certainly not the fault of anyone at all, but I think it led to some of the overcrowding on the inside of the ship. I do wish this class of ship had a covered pool area and wish new builds would include them. I'm not a foodie and didn't go hungry or get sick, but man, the food on this ship was just not good at all. There is not one thing I want again. OK, I would go for any of the Norman Love desserts and the pizza was good one day, but other than those, there wasn't one memorable item. While I love them, I do not cruise to eat hamburgers and fries (that are cold by the time I find a warm place to sit and eat). Guest Services were sort of robotic, to put it nicely. However, one lady was nice and was helpful. I went the first day right after muster to sign up for the afore mentioned ship tour as a huge line formed up behind me. I finally got up to the front and while I was filling out the tour info sheet, the lady that waited on me got pulled to the side by a "mob" of people wanting holes punched in their ship cards for their lanyards. So, I'm waiting (and waiting, and waiting) for her to come back to get the sheet and the huge line behind me is getting very restless and angry at the hole punch people (and probably me, since I'm standing in their way), all the while she is off to the side punching holes in cards. So she was actually too nice and too helpful, but just not very professional - should have suggested they stand in line like the rest of the other guests. Not a huge deal as I generally don't visit the desk often if ever, but each time I walked by there, they all had pretty grim faces. I am just very glad we did not book the 28 day round trip L.A. Hawaii/South Pacific trip. And I'm reconsidering a TA booked for September on the Crown as I am afraid of the same issue with overcrowding. Read Less
Sail Date: February 2019
Hawaii always sounds great, especially in February. Well we can't control the weather, but the ocean was terribly rough going so the pools had more water on deck than in them. Actually the pools were closed several days because of ... Read More
Hawaii always sounds great, especially in February. Well we can't control the weather, but the ocean was terribly rough going so the pools had more water on deck than in them. Actually the pools were closed several days because of the waves and weather. Movies under the stars had to be attended while wrapped in layers of blankets and hoodies. Had I noticed the Hilo port on the itinerary I probably would not have chosen this cruise. It had little to offer as the Kona side is so much more port friendly with lots of things to do right close to the port,. Hilo was totally under construction which made it rough to make the minimal walk into town. Having been to Hawaii 5 times, I would not recommend cruising as a way to see the islands. Staying there for at least two weeks and doing an island hop on a small plane, renting a car, and doing all the island things would be my recommendation. Embarkation and Disembarkation went extremely smooth. Entertainment was less than fabulous most nights, but the piano player from Las Vegas was awesome. Service was impeccable. The cabin steward and wait staff in our dining room were 5 star. Cabins were kept clean every time we left the room. As far as the food, I would not order beef or fish again. The beef was tough as was the lamb. Fish was very dry. I began ordering the shrimp meals or chicken on a daily basis because of the quality of the other. I would never take this cruise again with 9-10 days at sea. I enjoy the ports with time to discover them instead of rushing to get everything in in a few hours. Read Less
Sail Date: February 2019
Booking our r/t Los Angeles - Hawaii cruise was fairly spontaneous, through a deal we found through Expedia. This was our ninth cruise, and we tend toward Celebrity. Our experience on the Emerald Princess was largely quite good. In ... Read More
Booking our r/t Los Angeles - Hawaii cruise was fairly spontaneous, through a deal we found through Expedia. This was our ninth cruise, and we tend toward Celebrity. Our experience on the Emerald Princess was largely quite good. In reading everyone's reviews, it's interesting how different people's impressions can be. As far as we could tell, the ship is in very good condition. All the common areas seem especially well kept. I will discuss our cabin below. I can only compare our Princess experience to other lines we've been on, especially Celebrity, so we were curious about the food. We were happy to have found the food served in the dining rooms to be very good to excellent. We didn't feel the need to pay for the upcharge dining as the included dining rooms were perfectly fine, with good variety. Buffet food was like typical buffet food. It largely wasn't bad, but not particularly memorable. I didn't care for the ship's layout, something you can't really do anything about. We missed having a walking track that circles the top deck. There is a little tiny one toward the back of the ship but 16 times around it equals one mile (boring). You also cannot circumnavigate the interior as you can on other ships; it's more of a linear layout. We're used to strolling around after dinner, up one side and back the other (especially on formal nights) and on this ship it's more fore-and-aft, repeated. Entertainment venues get waaay too crowded, quickly, especially when there is something going on in one of the lounges. And finding seats in the buffet area can be a frustrating challenge. Read Less
Sail Date: February 2019
This was a pleasant cruise that went smoothly and no major problems. The embarkation and the disembarkation was the smoothest EVER. Cabin was nice but I would look to upgrade for more room. Dining and Cabin staff were excellent. ... Read More
This was a pleasant cruise that went smoothly and no major problems. The embarkation and the disembarkation was the smoothest EVER. Cabin was nice but I would look to upgrade for more room. Dining and Cabin staff were excellent. Entertainment was good but could not get into some of the Theater early shows. Activities were excellent. Service personnel were friendly and effect. Honolulu was a port that had lots to offer. One day was not a lot of time to see things. The other ports could have used an extra hour or two but it was acceptable. LA was an excellent city to explore before the cruise. We took a city tour before the trip and went to Santa Monica Pier after the cruise. Getting to the departure city a day before would be HIGHLY recommended. Many tours are available in LA. I will definitely be going on another Princess cruise. Read Less

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