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Cruise Ratings
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2 Helpful Votes
Sail Date: March 2019
Overall, the ship was clean and the staff was friendly. We stayed in a junior suite room and it was very spacious. We traveled with 2 little ones, ages 1 and 3. We were under the impression that there would be things for them to do. This ... Read More
Overall, the ship was clean and the staff was friendly. We stayed in a junior suite room and it was very spacious. We traveled with 2 little ones, ages 1 and 3. We were under the impression that there would be things for them to do. This is not a family friendly ship. My son who is 3, was not able to attend the aquanauts because he is potty trained but not able to get on the potty by himself and needs assistance. He has to go into the infant room with our daughter. We also weren’t allowed to take our 1 year old in the pool because she isn’t potty trained. They had no other kid friendly pools or waterslides for them. Perfect for adults but not for kids. The childcare was awesome and the staff were super friendly! My only complaint is the hours of operation. They are only open a few hours in the morning and 6-12pm. They had no afternoon hours which I wish we knew prior to booking this ship. We did a shore excursion to the Atlantis which we paid a lot of money for. Getting off the ship to head to the Atlantis was a disaster. We had to wait in a long line with 2 little kids to get on buses over to the resort. They close the kid water playground at 12 and 3 for 15-minute cleaning. Some kid pooped in the pool and my son had only 10 minutes of play the whole time we were there because they closed it down for the day. The aquarium was awesome! Getting on and off the ship was pretty easy. My husband and I took advantage of getting massage at the spa. It was not what I expected. It looked worn down and they did not have any pools, saunas, ect. The services were very pricey for what we received. My actual massage was great. The therapist took me back 11 minutes late and ended 8 minutes early leaving me with a 40-45 minute service that was suppose to be 50 minutes. I complained to the manager who argued with me that her therapist said the service was 50 minutes. She told me that my phone time was wrong. I told her I checked the time as my husband went back on time and finished about 10 minutes after me. She chalked it up to his therapist being a “snail” and “sooooo slow”. She offered my 10% off my service but I never received a refund. Overall, the ship is nice, staff is great and food was awesome. I would NOT take a family on this cruise. For couples, young people or single people only. Read Less
Sail Date: March 2019
I have mixed reviews for the Royal App. It worked ok, but sometimes had to revert to full website. Did not care for the behind the scenes accouning. Several members of my party (12) had on going issues with there account that brought us ... Read More
I have mixed reviews for the Royal App. It worked ok, but sometimes had to revert to full website. Did not care for the behind the scenes accouning. Several members of my party (12) had on going issues with there account that brought us having to go to guest services. I purchased a few things from prior to the cruise. It eas easy to use when it was available. The Key: I purchased, not sure it was worth for this trip. This is a small ship and Royal Caribbean was able to get all passengers easily (The Key was not needed here) For me I did like having my carry on brought to my room, i kept a bag with meds and change if clothes. ( liked this perk). Lunch at Chops Grill was delicious (liked this perk). We were able to get to our rooms at 1pm. Was cruising with the girls. We did have some with cabins together. Our Cabin Steward was able to open the partitions between pur balconies. LOVED that. Another Key Perk was VIP seating for shows. I did get to the shows, and the shows were great, but no need fir VIP seating. I was able to get seats for 12 easily with out. Scheduled times for rock wall, sky pad and Flow Rider. I did not use, but it was nice to have times if I wanted to utilize. Excursions: Pearl Island lunch and snorkel. Was awesome!! Lunch eas good snorkeling was fun. Coco Cay: We got a Bungalow, we had five. It was comfortable, staff was good. Area was quiet. Things I didn't like, food, lack of swimming area by the bungalows. To much plant life with Jellyfish i got 2 minor stings while floating on mat above plant life. Dining: breakfast in Windjammer was pretty good. Final day breakfast in Dining room was very good! Biggest issue I had was coffee was awful. They used non dairy cream half and half was VERY hard to come by. Took an officer to get. Starbucks is there with half and half. I am not a fan of Starbucks. Did not have lunch on board. Lunch on private island for the bungalows was not that great. Dining room dinners: every night was great. Food was delicious, staff as in other areas VERY good. Spa: had a massage, and had my hair done. Both were good, but can I say Upsell!! I have been on 4 cruise lines, and have to say Royal Caribbean is the worst for upselling enough so that i will not choose Royal Caribbean to cruise on unless it is because friends are going. I will try to change there minds. Like embarkation, debarkation was quick and easy after a delicious breakfast in the dining room for "Key Members ". Summary: Great boat, great Cabin, great staff, food was very good, Royal Caribbean coffee awful ( of course all is a personal opinion). Pearl Island was worth it. Bungalows not if you lume to swim. The Key: not worth for me in this ship. Happy cruising! Read Less
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2 Helpful Votes
Sail Date: March 2019
Our first cruise was in 1996 on Princess Cruise's Sun Princess. My how cruises have changed in the last 20 something years!! We've always wanted to go on a Royal Caribbean cruise, and we were not disappointed! Embarkation and ... Read More
Our first cruise was in 1996 on Princess Cruise's Sun Princess. My how cruises have changed in the last 20 something years!! We've always wanted to go on a Royal Caribbean cruise, and we were not disappointed! Embarkation and disembarkation were both speedy. We had a Panoramic Ocean View stateroom. The bathroom/shower area was a little smaller than we remembered, but didn't spend much time in our rooms to begin with. We only ate in the main dining room and the Windjammer buffet, both of which were fantastic. The bars around the ship were quick and the drinks were good!! Entertainment overall was amazing, as was our main dining room waiters, Michael and Reynaldo. We did buy the unlimited drink package which was good for alcohol and soft drinks anywhere on the ship. We are already booking our second Royal Caribbean cruise to Bermuda in October of this year. I'm sure it will be just as memorable!!! Read Less
2 Helpful Votes
Sail Date: March 2019
This was my first Royal Caribbean cruise and I was so excited about it. We departed on a Friday at 4 PM and came back on Monday at 8 AM from Port Canaveral. The boarding process was simple and easy. Other than that, what a disappointment. ... Read More
This was my first Royal Caribbean cruise and I was so excited about it. We departed on a Friday at 4 PM and came back on Monday at 8 AM from Port Canaveral. The boarding process was simple and easy. Other than that, what a disappointment. We were in an adjoining ocean view room on the 4th floor next to the elevators. The design of the ship is terrible as there was a walking track right above our heads. We could here people above us starting at 6 AM each morning. The design for the bathroom is bad too as the shower faces out into the entire bathroom and it's very easy to accidentally wet everything outside the shower. The shower curtain was also gross as it had pink mildew on the bottom of it. You also have to call room service to have ice delivered as well as a corkscrew delivered and this typically took between 30 - 45 minutes. This ship is old and in desperate need of maintenance and painting as it looks worn and dated. There were several light bulbs out in the solarium pool area along with tiles missing in the overall design of the space. The food was terrible. We had 8:30 PM dining each night and the food was ALWAYS cold and the salad was soggy. I know how difficult it is to prepare food for a high volume of people, but I've been on other cruises and never received cold food. The crew was not friendly. I don't believe I received a smile from a single crew member the entire cruise. The entertainment was so dated. It was catered to 55+ age group. I heard that this ship is going to be docked for repairs in May and even with this knowledge my disappointment remains the same. No matter what ship I go on, I expect for it to be well maintained and for the staff to be friendly especially when an 18% gratuity is tacked on for everything. Royal Caribbean lost me as a customer forever because of my experience. The two positives from my perspective was that the bed was very comfortable and our cabin steward did a nice job cleaning our room each day. Read Less
2 Helpful Votes
Sail Date: March 2019
This cruise was to celebrate our mom's birthday. I booked us a junior suite which she loved. The rest of the family had interior rooms. The suite was beautiful however I only saw our room attendent once and that was because I hunted ... Read More
This cruise was to celebrate our mom's birthday. I booked us a junior suite which she loved. The rest of the family had interior rooms. The suite was beautiful however I only saw our room attendent once and that was because I hunted him down to ask for more towels, ice, coffee pods for coffee pot and menus for breakfast room service. These items are typically provided automatically. Water bottles are also typical however they were not provided in my room or my other family rooms. I always make it a point to get to know our stateroom attendent and always have had excellent service however this was not the case. The ship seemed a bit stingy with certain amenities. Half and half for coffee was only available in the main dining room. I asked for it in the windjammer and room service but was denied and provided with tiny containers of fake creamer. We all also paid for the drink package. The drinks are now being served in tiny cups and when you ask for a bigger glass they make it a point to tell you that just because you get a bigger cup doesnt mean you get more alcohol. There also seemed to be a shortage of bartenders at the busy pool bars with a max of 2 at each bar and sometimes just one serving a huge amount of people clamoring for a drink. The ship was very nice and clean on the inside however the outside was filthy and no windows were clean.....they were so dirty you could barely see out. Not once did we see any crew members cleaning the outside of the ship. I have always seen them doing this on other cruises. We wnt to the Atlantis aquarium excursion and We were very impressed and plan on going back. The casino on the ship was very clean and not too smoky. My son came home with an extra $900. Cococay jet ski was a blast like it always is. I will miss the serenity of the island once the new "theme park" is done. I doubt i will go back as i would prefer visiting an island not owned by the ship so they can nickel and dime me more. The changes to Cococay were not really necessary. All in all it was a good cruise and mom had fun which is what really matters. I dont think i would do this cruise again however and am hoping the stingy service was just on this ship and not a new implementation made on all the royal caribbean ships. Read Less
1 Helpful Vote
Sail Date: March 2019
We live in Florida and were looking for a quick weekend getaway. We're pretty loyal Royal Caribbean cruisers (Platinum) and we had been on the Liberty (same layout as Mariner) so we knew we liked the ship style. We got this cruise at ... Read More
We live in Florida and were looking for a quick weekend getaway. We're pretty loyal Royal Caribbean cruisers (Platinum) and we had been on the Liberty (same layout as Mariner) so we knew we liked the ship style. We got this cruise at a decent price and didn't have huge expectations for a three night cruise, but were pleasantly surprised by the quality of the food in the dining room and the friendly crew and excellent service all over the ship. Embarkation was so easy. We left out of Terminal A and we drove there from home. Plenty of parking and it would have been very convenient to drop off luggage (we didn't). Arrived at about 11:45 and basically walked right into the terminal and on to the ship. We had done online check-in so all we had to do was show the Set Sail passes on the phone and get pictures taken. There were no lines and no waiting. Once on the ship we went to Excursions to pick out our Coco Cay bungalow (has reserved online previously). No lines there either. Then we went in search of food. The Windjammer (beautifully renovated by the way) was busy but not packed and we found a table right away. Food was decent and there was lots of variety. Standard Windjammer, but the quality seemed higher than on the Liberty a few years ago. While we were in the Windjammer they announced rooms were open so we went down to our cabin. We originally had booked a balcony guarantee but before we were assigned a cabin there was a price drop. I called my TA and she was able to get us upgraded to a spacious balcony cabin midship on deck 9. Although the cabin hadn't been completely redone it had been "freshened" with new carpet, drapes and some wallpaper behind the lights next to the bed. It was larger than I expected with about 2 feet of space between the end of the bed and the wall and a full size sofa. Bathroom and closet were standard. It was clean (although there was a stain on the couch) but my complaint was our cabin had a metallic smell that I found annoying and I didn't smell anywhere else in the ship. It may have been some kind of disinfectant but it wasn't bad enough to complain about. Our stateroom attendant Kundo was the best I have had in a long time. He knew our names, greeted us warmly each time. and kept our room immaculate. Our last cruise was on Holland America where we had terrible stateroom service, but this time the cabin was done immediately after we left in the morning and when we went to dinner in the evening. My only complaint about the balcony cabin was every single time we were out there trying to relax someone was smoking on a nearby balcony. It wasn't just one cabin - all around us were smokers. Obviously the no smoking on balconies is ignored and no one enforces it. It was very disappointing - since the casino is a huge indoor smoking area and the whole port side of the pool area was one big smoking party. Not like there is no where to go. The ship was full of large parties (families, birthdays, bachelor and bachelorette parties) all doing a lot of drinking and having a good time, but it was not an issue - there was always a quiet place to go so the ship didn't seem that crowded. Because this was a weekend cruise and relatively inexpensive there seemed to be a lot of first-time cruisers and a lot of locals. We probably heard more Spanish than English spoken on the cruise and announcements were done in both English and Spanish. We really liked the decor of the ship and it seemed in pretty good shape, but we did notice the carpets around the elevators were stained and the day of the week inserts in the elevators were literally threadbare. It did not seem like maintenance was a high priority. We had dinner in the dining room the first night and were pleasantly surprised by the quality of the food and the excellent service. Our waiter, Rogelio and assistant Jennifer were top notch. Definitely a step up from our last few cruises. The dining room has been refreshed and looks modern and is very attractive. The food was very good - also a step up from past RC cruises. Second day was Coco Cay. Tendering was a nightmare - worse than any tendering on any cruise we have experienced. The bungalow does not get you priority tendering and there seemed to be a lack of organization and too few crew members. Because there was no one directing where to go people were trying to cut into the line as they came off the elevators. Then we were delayed by the crew debating whether or not to put a pallet of water on one of the tenders. Over an hour later we finally made it to the island. It is REALLY under construction. Right now there is only a small portion of the island that is usable. Construction didn't bother us but was very visible. The bungalow/beach bed/clamshell area is at the far end of the island from the tender area and we were driven by golf cart to the area. The concierge gave us wrist bands and they do patrol the area to make sure everyone belongs there. The bungalow was very nice - comfortable sectional and a coffee table and the canvas curtains were great in blocking the sun. They have you pre-order lunch and it was ok - nothing special. It would have been a long walk to the buffet or I think they will shuttle you there if you prefer. No one ever came to ask us if we wanted drinks but the bar is very close and I did see drinks being delivered to some bungalows. It was a very relaxing experience for us and I would do it again. The water is awful - weedy and shallow a long way out. The sand is very uneven so it's difficult to walk all the way out to the sandbar. Not an area for snorkeling. We had our second dinner at Jamie's Italian. It was awful. The service was decent and I think if you stuck with the things they tell you are good then maybe it would have been ok, but frankly I would say don't waste your money. For appetizers we shared the "famous" plank, I had calamari, my companion had the crab and avocado bruschetta. The plank had a slice each of several cured meats, some olives and pickled peppers, one small ball each of burrata (it wasn't really burrata - it wasn't creamy enough) and one small cracker with a tiny slice of parmesan and a dollop of pepper jelly. And the stupid rainbow slaw, which is nothing except cole slaw (Italian? really?). Anyway the bruschetta was good and the calamari was ok. The entrees - chicken with a mushroom sauce and the crab spaghetti were both not just bad, but awful. I have never returned a dish because I didn't like it but I seriously considered doing it. No excuse for gummy, overcooked pasta at an Italian restaurant and the sauce had only a hint of crab - and no other real flavor. The chicken had been cooked under a brick and was all bones and not meat. They redeemed themselves with the lemon meringue cheesecake - fabulous - but my raspberry pavlova had a few raspberries on top and mysterious blue something on the inside. A true waste of money for the dinner. We ate breakfast in the MDR one time - same food as elsewhere on the ship but service was good. The Promenade cafe was packed all the time. Never had the pizza but the sandwiches were good and you can get fruit and desserts. I was disappointed no salads were available there. The pub and Playmakers never seemed very crowded and the Viking Crown and Star lounge were empty during the day. Ate lunch at Johnny Rockets one day (now an $11.50 upcharge) and the food was decent. The next day was Nassau. Been there, done that so we just walked up and down Bay Street and got back on the ship. Had a relaxing day (good spa treatment and relaxation in the Solarium). We had dinner in the Windjammer - food was good (most tender roast beef I have ever had), lots of variety, and lots of friendly servers. Disembarkation was amazing. We has self disembarkation so were supposed to leave between 6:30 and 7:15. Walked out of our cabin and 7:15, elevator down to 4, no line, walked off the ship and then a long way through the terminal to the Customs face recognition terminals. What a great improvement! No customs forms, no lines, nothing! Activities - we found there wasn't a whole lot going on around the ship compared to longer cruises. We went to trivia a few times but that was about it. We saw the ice show (well done and fun) the first night, went to the production show (awful) the second night and went to bed early the third night so we missed the feature show (a semi-finalist from America's Got Talent). Never saw the comedian. The pianist in the Schooner bar was good, Boleros was packed all the time, and the group that played in the Promenade was really talented. Overall it was a short cruise that met expectations in most ways but was memorable because of the crew and the above average food in the non-payment dining areas. Read Less
Sail Date: March 2019
My husband and I just got back from our first ever cruise. We were blown away by the attention to detail from everyone. From the wait staff ( who remembered our names) to Francis, our cabin stewart who was nothing short of amazing in his ... Read More
My husband and I just got back from our first ever cruise. We were blown away by the attention to detail from everyone. From the wait staff ( who remembered our names) to Francis, our cabin stewart who was nothing short of amazing in his care of us and our room. He made the cutest little towel "animals" each night when he went in for our turn-down service. The food was excellent. The deluxe drink package is a bargain at any price. I treated myself to a hot stone massage in the spa... amazing! There are several different night clubs with a variety of different music styles- from Samba and Merengue to jazz, or piano bar. A very lively casino, plenty of dining options, a well- equipped state-of-the-art gym, even a library and art gallery. The port visits were nice. I'm looking forward to going back to Coco Cay. It's a lovely beach. We had the absolute best time!! Read Less
2 Helpful Votes
Sail Date: February 2019
We have sailed on my RCCL ships and have enjoyed all of our cruises This ship, however, needs to be taken out of commission for stem to stern maintenance and refurbishment. The hull is covered with rust. There is rust around many of ... Read More
We have sailed on my RCCL ships and have enjoyed all of our cruises This ship, however, needs to be taken out of commission for stem to stern maintenance and refurbishment. The hull is covered with rust. There is rust around many of the windows. The windows are dirty. The pool areas are grubby. The furniture in our cabin was shabby and gouged. The food aboard is typical for Royal Caribbean. Neither especially good or bad. One thing that is new is a $7.95 charge for each room service delivery, which is outrageous. Room Service used to be complimentary (except for overnight service) and this type of “nickel and dime” up charge diminishes the upfront pricing of a cruise. Fortunately the staff and the service are excellent, which mitigated our disappointment with the condition of the ship. We will absolutely sail with RCCL again. We have another cruise planned for April. But I suggest you steer clear of this ship until the company spends some time and money to make Enchantment if the Seas sparkle Read Less
1 Helpful Vote
Sail Date: February 2019
Cruised with family on this four day trip. I wont go so far as to say, it wasn't bad, but I certainly expected more. We rented a Junior Suite and it was adequate with an excellent stateroom attendant named Daniel. The food was ... Read More
Cruised with family on this four day trip. I wont go so far as to say, it wasn't bad, but I certainly expected more. We rented a Junior Suite and it was adequate with an excellent stateroom attendant named Daniel. The food was average, at best. The buffet food area was small and during dining hours, it was so crowded, you had to stand in a long line to get the dish you wanted. There was one small counter for deserts with little choices and wasn't worth the 5-10 minute line. This ship needs overhauled and updated. The windows were filthy and I never saw any attempt by the staff to clean them. Long lines always at guest services. The casino was also disappointing. Limited tables with none of the popular games like Let it Ride or Mississippi Stud. The staff was always friendly and helpful, so thumbs up to them. Read Less
Sail Date: February 2019
This cruise was from a supplier so it was a free trip. The main dining area was excellent. The drink package was included,so this was good. On the other cruises we have been on room service was included, not on this one. We had movies ... Read More
This cruise was from a supplier so it was a free trip. The main dining area was excellent. The drink package was included,so this was good. On the other cruises we have been on room service was included, not on this one. We had movies on the television all the time, not so on this one.The cruise entertainment just a way to stay busy again not great. The dinning experience was very good for this ship. Only thing missing was red wine vinegar for the salad. The food selection for a 3 day cruise was adequate. I recommend the formal dining for a slightly better variety. We really missed having in room movies to just lay in bed and watch. The ships activities need to be revamped. I thought the entertainment was set up more for college kids. Been there done that. Overall fun trip, just not one I would have paid for. Did not meet expectations. Read Less
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